Shipping Coordinator

Valley Cabinet Inc • De Pere, WI

8d • Onsite

About The Position

At Valley Cabinet Inc., craftsmanship is a tradition. As a family-owned company, we build high-quality custom wood cabinetry in a modern manufacturing facility where teamwork and quality come first. We’re looking for a motivated Shipping Coordinator to join our team. If you enjoy hands-on work, learning new skills, and being part of a company that values its employees, we’d love to hear from you. Join the Valley Cabinet team and help build products made to last. Apply today!

Requirements

• Basic understanding of customer service Shipping, logistics, and office workflows.
• Strong organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to communicate professionally with customers, carriers, and internal team members.
• Strong customer service and relationship-building skills.
• Ability to identify and resolve routine customer service and shipping-related issues.
• Proficiency in Microsoft Office and other business systems.
• Ability to learn company products, processes, systems, and shipping procedures.
• Ability to work independently while maintaining collaboration with team members.
• Strong verbal and written communication skills in English, with the ability to communicate clearly and effectively.

Nice To Haves

• Associate's or technical degree in business, communication, customer service, logistics, supply chain, accounting, or a related field preferred.
• 1–3 years of customer service, administrative, shipping, logistics, transportation, accounting, order processing, or related experience preferred.

Responsibilities

• Coordinate shipments using common carriers, freight providers, and delivery services.
• Obtain freight quotes and estimate shipping costs.
• Schedule and coordinate shipment pickups and deliveries.
• Assist with scheduling and coordinating local delivery routes.
• Track shipments and monitor delivery status.
• Communicate with customers via phone, email, and other communication channels.
• Communicate with customers regarding shipment schedules, shipment details, delivery status, payment requirements, and shipping-related questions.
• Support customer service activities as business needs require.
• Assist with order entry, order maintenance, and customer account support.
• Provide updates on order status and related customer requests.
• Support customer communications and follow-up activities.
• Process customer payments related to shipments and orders.
• Prepare and process invoices following shipment completion.
• Review and approve shipping-related invoices and charges.
• Track shipping-related items and maintain associated records as needed.
• Maintain accurate shipping, billing, and customer records and documentation.
• Assess and respond to shipping and customer concerns and follow established procedures to address issues.
• Identify and resolve shipping and customer service issues in accordance with established procedures and company guidelines.
• Support follow-up communication to ensure resolution and customer satisfaction.
• Complete tasks accurately and in a timely manner.
• Maintain organization across multiple shipments, requests, and priorities.
• Support timely and accurate order fulfillment and delivery activities.
• Follow established processes and communicate workflow challenges or improvement opportunities.
• Partner with customer service, production, shipping, accounting, sales, and other departments to support customer and business needs.
• Maintain clear and professional communication across teams.
• Support department initiatives and business objectives.
• Follow company policies, procedures, and workplace standards.
• Maintain a clean and organized work environment.
• Perform other duties as assigned.

Benefits

• Comprehensive Benefits Package — Health, Dental, Vision & Life Insurance
• Career Growth Opportunities — Build a long-term career with advancement potential
• Potential Pay Increases During Your First Year
• Bonuses, Paid Time Off & Paid Holidays
• 401(k) with Company Contribution
• Onsite Nurse for Added Convenience & Support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED