Shipping Coordinator

Rollon•Norton Shores, MI

About The Position

Shipping Coordinators support the company customer order release process and shipping operation. They may create and execute shipping processes that ensure safe and timely deliveries. Typical duties may also involve financial and administrative responsibilities, customer service or project management.

Requirements

Strong leadership skills to help ensure on-time deliveries and encourage staff engagement
Strong organizational skills and problem-solving skills
3-5 years in warehouse operations or logistics experience
Ability to identify and act on shipping and pricing trends by researching market conditions or carrier capacity
Knowledge of general shipping practices and major carriers, including whether they support sustainability and offer reliability
Effective communication with employees, customers and vendors
Proficiency with inventory management systems and shipping interfaces, such as UPS WorldShip
Knowledge of customs requirements and shipping industry regulations, including those regarding hazardous materials (HAZMAT)

Nice To Haves

an associate or bachelor’s degree in supply chain management or logistics

Responsibilities

Create order load using analytics and reports to monitor customer orders
Work closely with Customer service regarding shipping load creation including ability to ship partial orders, potential pull ahead or delays in orders
Release customer orders
Create an open orders report
Monitor for credit holds and risks associated with an order release
Managing inventory or collaborating with inventory management to ensure adequate stock levels
Monitoring fluctuations in shipping costs and reporting changes to departmental heads
Communicating with customers about shipment tracking and general order inquiries
Resolving problems reported by customers and carriers
Liaising with employees from finance, sales, customer service, logistics and inventory departments to coordinate shipping, facilitate refunds and ensure proper pricing