Shipping Coordinator/CSR

Lhoist•Nolanville, TX

1d•Onsite

About The Position

Responsible for coordinating customer orders, shipments, and logistics activities to ensure timely and accurate delivery in accordance with customer contracts and inventory availability. Serves as a key liaison between plants, sales, customers, and carriers to maintain inventory balance, manage transportation requirements, and minimize supply disruptions. Ensures accurate documentation, billing, reporting, and communication while supporting customer satisfaction through proactive problem resolution, forecasting, and ad hoc operational reporting.

Requirements

Customer Specific Exceptions
Customer Order Processing
Changes to Customer Orders
Lot Number Documentation
Rail Car Weighing
Truck Loading Policies
Reworking of Nonconforming Product
Quality System Notebooks
Distribution list
APEX/JWS Input
Maintenance and Control of Customer Order Records
Lot Number Assignment
Inspection of Covered Bottom Dump Rail Cars
Reclassification of Nonconforming Product
Routing of Deviation/Development Request Forms
Effective communicator to articulate a given situation ensuring positive customer satisfaction
Extremely dependable. The time-sensitive nature of the position requires excellent attendance and complete customer focus
Behavioral competencies include: tolerance for stress, practical learning, adaptability, multi-tasking, teamwork, planning and organizing
Knowledge of SAP, CRM, SRM, VIM, Microsoft Office, background experience with work processing, document control, administration, preparation of spreadsheets, graphs and charts and presentation skills
Ability to reach deadlines and multi-task
Advanced spelling and grammar skills, as well as phone skills and organizational skills
Minimum 2 years of customer service experience, utilizing SAP or similar ERP in mining, shipping, and/or heavy manufacturing environment

Nice To Haves

Associate degree in related field is a plus.
BA/BS degree in business administration or related field.
2-4 years previous customer service experience in a mining environment.

Responsibilities

Validate customer orders against contractual agreements
Enter, post, and update changes to customer orders and shipment dates
Generate and distribute product order forms
Engage with carrier network to fulfill customer demand and delivery requirements
Send shipment notifications to customers
Prepare railroad bill of ladings
Notify railroads of all shipment and routing information
Daily reconciliation of shipment data to SAP
Post invoices on customer accounts
Produce the daily tonnage report
Perform additional ad hoc reporting and analysis as required
Serve as primary liaison between plants/terminals, sales managers, customers and carriers
Ensure proper inventory balance and continuity of customer supply
Coordinate sizing, tonnage, and amendments to product shipments
Proactively engage appropriate stakeholders to minimize impact of supply disruptions and unforeseen events
Maintain in-depth knowledge of customer requirements for sizing, quality, and quantity relative to available inventory
Engage with customers on weekly and monthly demand forecast
Build and maintain a structured foundation for carrier performance tracking and continuous improvement
Maintain strong carrier network relationships to support customer fulfillment and service reliability
Attend safety meetings
Enforce all company, local, state and federal safety policies and procedures
Maintain Company and Federal House Keeping Standards
Provide on-the-job training, as assigned
Verify on-the-job training, as assigned
Perform other duties as assigned