Shipping Coordinator/CSR

Lhoist•Calera, AL

1d•Hybrid

About The Position

The Customer Service Representative / Shipping Coordinator provides exceptional customer support while ensuring the efficient and accurate coordination of product shipments. This role serves as a key liaison between customers, transportation providers, and internal teams to support timely order fulfillment. The position requires strong organizational, communication, and problem-solving skills in a fast-paced environment. While primarily office-based, the role also supports plant operations as needed and requires adaptability to industrial environments with a strong focus on safety, accuracy, and customer satisfaction.

Requirements

High level of dependability, reliability, and commitment to attendance.
Effective communication skills with customers and internal stakeholders.
Working knowledge of order-to-cash processes.
Strong organizational skills with disciplined use of systems and tools.
Proactive, forward-thinking approach with strong problem-solving capabilities.
Ability to manage competing priorities in a fast-paced environment.
Strong attention to detail, accuracy, and sense of urgency.
Ability to manage multiple tasks/projects and meet deadlines.
Customer-focused mindset with strong relationship-building skills.
Analytical thinking and problem-solving ability.
Ability to contribute ideas to improve processes, safety, quality, and performance.
Proficiency in Microsoft Office (Excel, Word, PowerPoint); SAP or similar CMMS experience preferred.
Ability to work scheduled on-call rotation (one evening per week and one weekend per month) and additional overtime as needed.
Perform customer service and shipping coordination duties, including order entry, shipment scheduling, and communication with customers, carriers, and internal teams.
Maintain regular, reliable, and predictable attendance to support business operations and customer needs.
Work primarily in an office environment, including prolonged periods of sitting, computer use, and telephone communication.
Occasionally access plant and mining environments to support operational needs, which may include exposure to uneven terrain, dust, noise, vibration, fumes, oils, and other industrial materials and varying weather conditions, including extreme heat, cold, wind, and precipitation.
Perform physical activities such as sitting, standing, walking, reaching, and occasional bending or stooping.
Must be able to see, hear, and communicate effectively to perform job duties and interact with internal and external stakeholders.
Ability to occasionally lift and/or move up to 50 pounds.
High School Diploma or GED equivalent.

Nice To Haves

Associate’s or Bachelor’s degree in Supply Chain, Logistics, Business, Finance or related field, or equivalent work experience.
Previous experience in production operations or similar manufacturing operations.
SAP or similar CMMS experience preferred.

Responsibilities

Serve as the primary point of contact for customers, ensuring timely, accurate, and professional communication.
Process customer orders, inquiries, and requests with a high level of accuracy and attention to detail.
Build and maintain strong customer relationships through responsive, solution-oriented service.
Resolve customer issues (order discrepancies, delivery concerns, billing questions) in a timely manner.
Collaborate with internal teams (sales, operations, logistics, finance) to meet customer expectations.
Enter, track, and manage customer orders within company systems.
Monitor orders from entry through delivery and proactively address delays or discrepancies.
Ensure all documentation and system entries are complete, accurate, and compliant.
Maintain organized records of customer interactions and transactions.
Coordinate daily shipping activities to ensure timely, efficient, and cost-effective delivery.
Schedule shipments with carriers (truck, rail, or other modes).
Prepare and verify shipping documentation (e.g., bills of lading and related documents).
Communicate shipping schedules and updates to stakeholders.
Work with logistics and plant operations to resolve transportation and delivery issues.
Identify and resolve operational challenges related to order fulfillment and logistics.
Escalate complex issues appropriately while maintaining ownership.
Contribute to process improvements that enhance efficiency and customer experience.
Adhere to all company policies, regulatory requirements, and safety standards.
Maintain awareness of product handling and shipping regulations.
Demonstrate strong organization, time management, and attention to detail.
Maintain a customer-focused mindset with a sense of urgency.
Communicate clearly and professionally, both verbally and in writing.
Adapt to changing priorities and work effectively in a team environment.
Perform other duties as assigned.