Shipping & Customer Service Representative

Best Cheer Stone•Farmers Branch, TX

90d•$16 - $18

About The Position

Best Cheer Stone is hiring a Shipping Clerk/Customer Service Representative to prepare, process, and verify shipments for timely and accurate delivery. The role coordinates with carriers, maintains shipping records, and follows company policies and shipping regulations. It also processes customer orders, tracks shipments, responds to customer inquiries, manages returns and exchanges, and works with warehouse and logistics teams to resolve order and delivery issues. The position is based in a fast-paced distribution center and may require overtime during peak seasons.

Requirements

High school diploma or equivalent.
Bilingual English/Spanish ability is required.
Strong attention to detail and organizational skills.
Basic computer skills, including Microsoft Office and inventory systems.

Nice To Haves

Previous experience in shipping, receiving, or warehouse roles is preferred.

Responsibilities

Process customer orders accurately and efficiently.
Monitor order status, track shipments, and provide customers with updates.
Coordinate with warehouse teams to support timely order fulfillment.
Respond to customer inquiries by phone, email, or chat about orders, returns, and product availability.
Resolve customer complaints, delays, and shipping issues professionally.
Provide product and inventory information as needed.
Process returns, exchanges, and refunds according to company policies.
Coordinate with the warehouse team to manage returned goods.
Maintain accurate customer and order records in the company database.
Generate reports on order statuses, delays, and customer concerns.
Communicate with warehouse staff to verify stock levels and order status.
Work with shipping carriers such as FedEx, UPS, and USPS to resolve delivery issues.
Investigate and resolve order, shipment, or billing discrepancies.
Escalate complex issues to management when necessary.