Shipping and Receiving Specialist
About The Position
The Shipping and Receiving Specialist is responsible for supporting the Order-to-Cash (O2C) process through the management, validation, tracking, and resolution of freight documentation and shipment exceptions. This role works closely with Facility Operations, Customer Service, Transportation, Accounts Receivable, and external carriers to ensure Bills of Lading (BOLs), Proofs of Delivery (PODs), and related shipping documents are captured accurately and processed in a timely manner. The position plays a critical role in reducing invoicing delays, improving document visibility, and supporting overall cash flow performance.
Requirements
- High School Diploma or GED
- 1–3 years experience in Logistics, Transportation, Warehouse operations, Billing support, or Administrative support
- Strong organizational and follow-up skills
- Comfortable working in fast-paced operational environment
- Basic computer skills (Excel, Outlook, document scanning)
Nice To Haves
- Experience with TMS/WMS systems
- Experience with Freight documentation
- Experience with Billing or Accounts Receivable support
- Experience with Exception management
- Understanding of LTL / TL freight
- Understanding of BOLs and PODs
- Understanding of Transportation terminology
Responsibilities
- Monitor inbound and outbound freight documentation workflows
- Verify and organize Bills of Lading (BOLs), Delivery Manifests (DMs), Proofs of Delivery (PODs), and OS&D documentation
- Ensure documents are uploaded, matched, and stored correctly within company systems
- Validate document completeness and legibility before invoice release
- Track and manage shipment exceptions preventing invoicing
- Research and resolve missing BOLs, missing PODs, incorrect shipment references, and freight discrepancies
- Communicate directly with Facilities, Drivers, Carriers, Accounts Receivable, and Customer Service
- Escalate unresolved issues within defined timelines
- Support Dock Tile / TMS document workflows
- Maintain exception dashboards and reporting tools
- Assist with shipment tracking and status validation
- Help identify trends and recurring operational gaps
- Partner with facilities to improve documentation accuracy
- Support process audits and SOP compliance
- Assist with onboarding and training related to document handling procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
