Shipping and Receiving Specialist
About The Position
The Workplace Resources (WX) team creates spaces and services that support NetApp’s culture and employee experience. WX supports the business through corporate real estate, facilities operations, and workplace infrastructure. The Shipping & Receiving Specialist supports routine shipping, receiving, mail, and dock operations by following established procedures, applying company policies, and completing assigned tasks accurately and on time. This role requires guidance mainly for new assignments and judgment to identify when escalation or minor deviation from standard practice is needed.
Requirements
- High school diploma, approved GED, or equivalent education and experience.
- Ability to follow procedures and policies to complete routine tasks.
- Ability to identify when escalation or guidance is needed for new or non-standard assignments.
- Strong customer service and communication skills.
- Proficiency with Microsoft Office, Teams, SharePoint, Zoom, and Oracle or similar receiving systems.
- Ability to use shipping and receiving software, including UPS ShipExec, and follow mail and package security practices.
- Ability to lift and carry at least 50 pounds.
- Ability to cover shifts at alternate Bay Area office locations.
Nice To Haves
- 1+ years of related shipping, receiving, mailroom, warehouse, facilities, or corporate operations experience preferred.
Responsibilities
- Handles routine employee, guest, vendor, and customer requests using established WX procedures
- Inspects incoming shipments, documents damage, and completes required paperwork
- Processes incoming and outgoing parcels, freight, mail, pick-ups, and deliveries using required systems and scanners
- Assists with equipment asset tagging and documentation
- Maintains shipping supplies and escalates replenishment needs
- Picks up, sorts, and delivers packages, mail, and pallets to assigned areas, verifying accuracy, completeness, and condition
- Schedules and monitors routine domestic and international freight and e-waste pick-ups and deliveries; requests guidance for new or non-standard situations
- Responds to work orders, email requests, and dock inquiries; escalates issues outside standard procedures
- Completes paperwork, reports, and data tracking accurately and on time
- Maintains reporting data for metrics, KPIs, shipment volume, and other requested needs
- Supports established shipping, receiving, and warehouse processes
- Maintains a clean, safe work environment
- Performs assigned routine duties, including receptionist support as needed
- Follows dock and job safety practices aligned with OSHA and NetApp standards
Benefits
- Health Insurance
- Life Insurance
- Retirement or Pension Plans
- Paid Time Off
- various Leave options
- Performance-Based Incentives
- employee stock purchase plan
- restricted stocks (RSU’s)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
