Shipping and Receiving - Inventory and Parts Management

Ricoh Americas Holdings•Palo Alto, CA

9d•Onsite

About The Position

This position reports directly to Managed Services Site Leadership, depending on site personnel configuration. It involves performing various tasks for high-end equipment, including press operation, copier operation, bindery, fulfillment, quality control, final checks, pickup/delivery, facility maintenance, and mailroom duties. This is an allocated position that exists only when business needs warrant it and requires approval from the Regional Director.

Requirements

Requires high school diploma or equivalent.
Requires minimum of 3 years of related experience.
Excellent customer service skills
Good organizational skills and ability to prioritize
Ability to use, calibrate and troubleshoot office and complex technical equipment

Nice To Haves

5 years of related experience is preferred.

Responsibilities

Follows Ricoh Service Excellence performance requirements.
Responsible for copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services.
Achieves customer satisfaction by accurately and timely preparing, inspecting, compiling, and assembling projects.
Meets deadlines by working at a quick & steady pace while maintaining quality/error-free work.
Achieves Time Productive statistics by meeting facility-established standards.
Maintains all required reporting tools.
Calibrates equipment to match original color and quality.
Transfers files electronically from the network to color equipment.
Produces "error-free/perfect work" by demonstrating operational knowledge of duplication equipment.
Maximizes print performance by simultaneously performing a minimum of two functions on print equipment.
Troubleshoots all hardware and software issues with equipment.
Maintains optimal machine performance by correcting simple machine problems and understanding machine codes for reporting equipment failure.
Presents a professional appearance and organized working area.
Maintains and orders inventories of equipment parts according to company guidelines.
Meets company attendance standards, including punctuality and required overtime.
Organizes jobs by validating job name and number, reading instructions, and organizing supplies.
Performs a full range of servicing and repair procedures, including diagnostics, installation, removal, and retrofits on complex office products.
Demonstrates required digital competencies for assigned products and levels.
Performs troubleshooting and replaces equipment components as necessary.
Completes technical training on new equipment as assigned.
Performs other duties as assigned.