Shipping and Receiving Associate

SPS-North America•Schaumburg, IL

1d•Onsite

About The Position

This role is for a Shipping and Receiving Clerk who will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. The position requires 3 years of experience working in a mail facility or similar background. Candidates must possess a valid driver's license and be at least 25 years of age to meet fleet insurance requirements. Strong computer skills are essential, including proficiency with scheduling/calendar software, logistics tracking software (BearTracks experience is a plus), database software, Numbers/Excel, and Pages/Word. Excellent customer service, organizational, communication, interpersonal, and time management skills are also required. Material handling skills, including the ability to use motorized and manual equipment like forklifts, pallet jacks, and hand trucks, are necessary. The role involves physical activities such as lifting up to 50 pounds, pushing/pulling equipment, bending, stooping, squatting, kneeling, and reaching above shoulders. Experience in a warehouse or loading dock environment with exposure to varied weather conditions is expected. The associate must be cross-trained to support all site tasks, including routes, receiving, mail services, shipping, floaters, freight coordination & logistics, loading dock operations, and customer service/help desk. Troubleshooting experience with tracking software, secure lockers, and other SRM team tools & technology is required. Flexibility and readiness to support business needs are crucial. In some field offices, collaboration with cross-functional partners for waste, secure waste, and eWaste programs may be required. Superior communication skills are needed to clearly and easily share relevant information across all levels. The role demands a sense of urgency and prompt responses to emails, texts, and phone calls to maintain a high standard of service.

Requirements

3 years of experience working in a mail facility or similar background
Valid driver license
At least 25 years of age
Strong computer skills, including proficiency with scheduling or calendar software, logistics tracking software, database software, Numbers or Excel, and Pages or Word
Excellent customer service skills
Effective organizational, communication, interpersonal, and time management skills
Material handling skills, including ability to use motorized and manual equipment such as forklifts (in locations where they are needed), pallet jacks, and hand trucks
Ability to perform the following types of physical activities: lift up to 50 pounds, push/pull to move equipment, bend/stoop/squat/kneel, and reach above shoulders
Background and experience working in a warehouse or loading dock environment, with exposure to varied weather conditions
Must be cross-trained to support all tasks required for that site
Must be experienced with and able to troubleshoot issues regarding tracking software, secure lockers, and other tools & technology used by the SRM team.
Must remain flexible and ready to support the needs of the business.
Superior communication skills, with an ability to summarize and share relevant information in a clear and easy-to-understand way, across all levels
Acts with a sense of urgency and quickly respond to emails, texts, and phone calls to provide a high standard of service to customers and colleagues

Nice To Haves

Experience with BearTracks logistics tracking software is a plus

Responsibilities

Support all tasks required for the site, including routes, receiving, mail services, shipping, floaters, freight coordination & logistics, loading dock operations, and customer service/help desk.
Troubleshoot issues regarding tracking software, secure lockers, and other tools & technology used by the SRM team.
Remain flexible and ready to support the needs of the business.
Collaborate with cross-functional partners to support waste, secure waste, and eWaste programs (in some field offices).
Summarize and share relevant information in a clear and easy-to-understand way, across all levels.
Respond to emails, texts, and phone calls with a sense of urgency to provide a high standard of service.