Shipping and Logistics Team Lead

Carrier • Charlotte, NC

3d • $24 - $48 • Onsite

About The Position

Carrier, a global leader in intelligent climate and energy solutions, is seeking a Shipping and Logistics Team Lead. This role is responsible for overseeing and improving all aspects of safety, quality, productivity, delivery, and cost within the shipping, receiving, and warehousing environment. The Team Lead will ensure departmental expectations and performance metrics are met, focusing on safe material handling, inventory accuracy, and efficient operations. They will also motivate and guide the logistics team, communicate operational priorities, and maintain a comprehensive understanding of warehouse management systems and workflows. Effective communication and problem-solving are key to resolving operational challenges and ensuring smooth workflow. The role involves training new employees, ensuring equipment is in safe operating condition, and continuously seeking improvements in material flow and efficiency.

Requirements

• High School Diploma or GED
• 1+ years of warehouse or logistics experience, including hands-on operation of a Warehouse Management System (WMS) and barcode/scanning equipment in a shipping, receiving, or distribution environment.
• 1+ years of leadership experience, including supervising/coordinating warehouse personnel and facilitating team activities or group meetings.
• Ability and willingness to work overtime hours, including evening or weekend shifts, as required by operational needs.

Nice To Haves

• Work history demonstrating teamwork, versatility, and adaptability
• Proven problem-solving abilities
• Ability to work independently and with others
• Strong decision-making and leadership capabilities
• Proficient in Microsoft Office (Word, Excel)
• Excellent written and verbal communication skills
• Understanding of freight handling, LTL/parcel shipments, dock operations, and carrier scheduling
• Forklift, Mi-jack, or powered industrial truck experience (certification preferred)
• Background in lean logistics, 5S, or continuous improvement methods
• Experience coordinating warehouse staff or leading a logistics team

Responsibilities

• Monitor, assist, and improve all aspects of Safety, Quality, Productivity, Delivery, and Cost within the Shipping, Receiving, and Warehousing environment.
• Ensure safe material-handling and warehouse operations, including forklift use, dock work, and storage practices.
• Eliminate, prevent, and countermeasure inventory discrepancies, shipping errors, packaging issues, and receiving variances.
• Meet and exceed daily shipping throughput, receiving processing, order picking, staging, and loading productivity goals.
• Identify and implement improvements to reduce freight, labor, handling, and storage costs.
• Contribute to all departmental KPIs such as: On-time shipment, Dock-to-stock cycle time, Picking/packing accuracy, Inventory accuracy, Carrier performance metrics.
• Maintain excellent attendance and punctuality to model expectations for the logistics team.
• Motivate and engage team members using positive reinforcement and clear direction.
• Communicate urgency around carrier cut-off times, customer delivery expectations, inbound material priorities, and warehouse flow.
• Maintain comprehensive knowledge of all shipping, receiving, warehouse management system (WMS) workflows, inventory control tasks, and material flow operations.
• Provide immediate operational support when staffing gaps occur.
• Coordinate daily assignments for material handlers, forklift operators, and shipping/receiving clerks.
• Lead weekly stand‑up meetings to review performance metrics and continuous improvement opportunities.
• Communicate shift-to-shift on inventory issues, workload levels, equipment status, staffing needs, and safety concerns.
• Troubleshoot and resolve operational challenges, including carrier delays, damaged freight, inbound discrepancies, and WMS scanning errors.
• Ensure accuracy in all packing, labeling, pallet documentation, and shipping paperwork.
• Promote continuous improvement tools to reduce waste and increase workflow efficiency.
• Provide new employee orientation and cross-training to ensure a flexible, multi-skilled workforce.
• Ensure all logistics equipment—forklifts, pallet jacks, scanners—are in safe operating condition.
• Continuously seek out opportunities to improve material flow, reduce bottlenecks, and eliminate non-value-added activities.

Benefits

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED