Shipper-Receiver - West Elm Southlake

Williams-Sonoma • Southlake, TX

2d • Onsite

About The Position

This role is responsible for exemplifying customer service standards, assisting management in planning for shipment receipt, processing shipments, maintaining inventory records, directing merchandise flow, ticketing and stocking merchandise, organizing stockroom departments, adjusting stocking procedures, processing inventory paperwork, maintaining records of off-site merchandise, executing timely processing of donations and MOS merchandise, packing and logging shipments, and ensuring the stockroom is clean and organized. The role may also involve supervising and training stock associates, assisting on the sales floor as needed, and complying with all company policies and procedures to minimize loss.

Requirements

• 1-2 years stockroom experience
• 1-2 years customer service experience
• Basic product knowledge preferred
• Effective planning and time management skills to execute multiple tasks simultaneously
• Valid driver’s license (where applicable)
• Ability to be mobile on the sales floor for extended periods of time
• Ability to operate POS system
• Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques
• Full time associates are expected to have open availability to meet the needs of the business
• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday)
• For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required
• Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday)

Responsibilities

• Exemplify the highest level of customer service standards to internal and external customers
• Assist management in planning for receipt of shipments to determine cost-effective receipt and any additional staffing needs
• Process shipments as delivered
• Ensure inventory records are properly maintained
• Direct merchandise flow from stock room to sales floor
• Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor
• Organize stockroom departments by stocking merchandise and supplies on appropriate shelves or in off site locations
• Adjust stocking procedures to ensure aisles and exits are clear and merchandise is stored per Company standards
• Process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns
• Maintain an accurate record of merchandise stored at the off-site locations
• Execute timely processing of donations and MOS merchandise
• Pack and log merchandise as required for shipments
• Ensure stockroom is swept and clean with garbage removed and supplies organized
• Complete tasks listed on daily agenda or as assigned (i.e., maintenance of store, lighting, cleaning)
• May supervise and train stock associates
• Assist on sales floor as needed
• Comply with all Company Policy and Procedures
• Ensure all appropriate stockroom procedures are followed to minimize loss to the company

Benefits

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed