Shipment Management Associate

Ryder Supply Chain Solutions•Novi, MI

4d•$46,000 - $50,000•Onsite

About The Position

As part of the Ryder team, the Shipment Management Associate II will handle a variety of tasks. This role provides tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required. It involves active communications (electronic/personal) with internal and external customers on operational issues to ensure all items are addressed in a timely manner. The associate is responsible for the development and documenting of operational processes and procedures at the account level to support the site-wide ISO 9001 quality system. Additionally, the role provides support for peers and subordinates on key operational decisions and non-typical requests to support customers' business needs. Participation in the development, deployment, and maintenance of both client-specific and operations-generic training materials and delivery methods is also a key function. The associate will manage a variety of account-specific and site-wide tactical and strategic projects.

Requirements

H.S. diploma/GED required
Two (2) years or more direct Transportation or Logistics work experience required
Ability to represent the company with external constituents
Represent Ryder Shipment Management Services in a professional manner to internal and external parties
Ability to build strong customer relationships
Demonstrated customer service capabilities
Direct customer interface (internal/external) on all customer related issues
Effective leadership skills
Strong verbal and written communication skills
Ability to work independently and as a member of a team
Demonstrates problem solving skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices

Nice To Haves

Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field

Responsibilities

Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required
Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner
Responsible for development and documenting operational processes and procedures at the account level to support site wide ISO 9001 quality system
Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs
Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods
Manage a variety of account specific and site wide tactical and strategic projects
Support the client after hours, such as nights, weekends and/or holidays via cell phone rotation and remote equipment
Performs other duties as assigned.