Shift Supervisor Clovis

Popeyes - Legacy Chicken•Clovis, NM

9d•$14 - $16

About The Position

Shift Supervisors consistently keep the brand’s promises, inspire teams, and deliver results. They help create an engaging environment for restaurant teams and guests, keep the shift running smoothly, and deliver operational excellence by caring for both team members and guests. The role balances a high-quality employee and guest experience with financial goals.

Requirements

Must be at least 18 years old.

Nice To Haves

Previous restaurant leadership experience preferred.

Responsibilities

Develop servant leaders by putting people and the restaurant first.
Create memorable guest experiences that encourage guests to return to Popeyes.
Balance the employee and guest experience with financial goals.
Coach, train, and develop team members on station processes and procedures.
Participate in team huddles and contribute ideas.
Thank the team and celebrate successes.
Model and coach brand service behaviors.
Resolve bottlenecks, call chicken drops, and monitor speed of service.
Keep the restaurant welcoming and clean.
Engage with guests in the dining room through table touches throughout the shift.
Support the team in resolving guest concerns quickly.
Ensure product quality and compliance with standards during the shift.
Provide ideas to the General Manager to improve guest metrics and feedback.
Lead shifts by delegating duties, assigning tasks, and following up with team members.
Be proficient in all areas of the restaurant and assist as needed.
Use shift tools and routines to meet Quality, Service, and Cleanliness (QSC) standards.
Ensure accurate inventory and waste tracking.
Review and approve invoices and inter-store transfers (ISTs).
Check people charts and production planning, making adjustments as needed.
Follow through on action plans for Employee Engagement, Voice of the Guest, and Operational Assessments during the shift.