Shift Supervisor

Project Renewal•New York, NY

8d•Onsite

About The Position

The 59th Street Women’s Shelter is a 200-bed, 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, occupational therapy, and housing placement assistance. Additionally, a street-facing, on-site Article-28 Clinic provides primary care, and behavioral health care services. Under the general direction of the Operations Coordinator and/or Assistant Shelter Director, with some latitude for independent action, the Shift Supervisor directs a staff of Residential Aides in providing direct assistance to the clients in adhering to the rules and regulations of the shelter; performs related work.

Requirements

High School Diploma or GED
A minimum of two (2) years familiarity working with underserved populations, including but not limited to, homelessness, substance use, mental health and LGBTQIA+ populations.
Fire Guard certification F-02 or Fire Safety Coordinator F-80, as dependent on site
First Aide/CPR certification
Narcan Certified

Nice To Haves

Ability to work with staff to enhance their skills; ability to foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.
The ability to assess work requests, creates order of priorities, and assigns work to staff and monitor its timely completion.
Excellent oral, writing, and listening skills.
An ability to interface with clients as well as all levels of staff.
Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel.
Bilingual or multilingual a plus.

Responsibilities

Provides guidance and direction to the Residential Aides ensuring adequate coverage for each shift; monitoring their performance and initiating administrative action as warranted
Provides training of staff through on-site sessions as well as referrals to outside training sources.
Oversees the operation of the facility, including handling emergency and crisis situations during their tour of duty
Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries
Participates in daily meetings and shares any observations on the behavior of clients that might be useful to the Case Managers
Oversees scheduled removal of linens by the Residential Aides, ensuring that proper protective protocols are followed and that the linens are properly bagged for pick up by the vendor contracted to launder them
Assists in the cafeteria with meals being served to clients at breakfast, lunch and dinner
Assist the weekend and evening clinical staff in getting clients access to their medications and responding to client issues
Ensures that any incident is recorded in the Logbook, but especially that priority incidents are called in to the Shelter Director, Assistant Shelter Director, Operations Coordinator, and DHS and that documentation is subsequently provided to supervisory staff in a timely manner
Performs escort duties or ensures escorts are provided to clients as requested by the Case Managers
Participates in some of the recreational activities offered to the clients, encouraging them to actively participate in order the gain the benefits of the activity
Distributes to clients any Metro Cards received from the Social Services staff
Provides supervision to a team of Residential Aides
Performs other duties as assigned by the Assistant Shelter Director, Operations Coordinator or other supervisory staff