Shift Supervisor

Kai Coffee Hawaii•Honolulu, HI

11d•$29 - $31•Onsite

About The Position

At Kai Coffee Hawai'i, we believe in more than just brewing exceptional coffee—we believe in fostering community, creating memorable experiences, and cultivating a team rooted in passion, excellence, and integrity. We're currently seeking a dynamic and dedicated Shift Supervisor to lead our café and ensure the highest standards in operations, customer service, and team development.

Requirements

Minimum of 1–3 years of experience in a management role (preferably in the specialty coffee industry)
Excellent problem-solving, organizational, and communication skills
Strong leadership skills
Barista experience or are willing to complete on-the-job training

Nice To Haves

Love for coffee and people
Reliable, honest, and work well in a team
Enjoy a dynamic, fast-paced environment
Open to learning and improving your skills
Can meet the physical demands of the role (standing, lifting, cleaning, etc.)
Committed to showing up looking sharp and professional

Responsibilities

Provides day-of-shift guidance and coordination to ensure smooth operations, strong hospitality, and consistent café performance.
Supports Shift Leads and Team Members, handles shift‑level decisions, and reinforces Kai Coffee standards while modeling professionalism and company values.
Guides and supports Acting Leads, Shift Leads, Team Members, and Baristas modeling professionalism, accountability, and Kai Coffee values.
Helps coordinate tasks according to established procedures and direction from Store Management.
Participates in a weekly check-in with the Store Manager to review operational updates and support needs.
Sets the tone for hospitality, handles escalated guest concerns related to service experience, and coaches the team on guest engagement and service recovery.
Monitors shift flow and communicates staffing needs; any adjustments require prior approval from the Store Manager or Senior Leadership.
Assists with call‑out coverage by identifying and coordinating coverage subject to Store Manager or Senior Leadership approval; may cover shifts when needed to ensure adequate staffing.
Documents shift notes, incidents, and operational updates.
Upholds safety, sanitation, cleaning standards, and uniform policies.
Ensures beverage quality, recipe consistency, and supports coffee knowledge across the team.
Supports inventory counts, delivery checks, logging, and reporting discrepancies.
Monitors POS accuracy and cash‑handling issues.
Supports the Store Manager with entering product/supply orders into the ordering system as assigned.
Documents shift performance, issues, and escalations.
Identifies operational gaps and communicates improvement opportunities.