Shift Supervisor Alamogordo

Popeyes - Legacy Chicken•Alamogordo, NM

12d

About The Position

Shift Supervisors consistently uphold the brand’s promises, inspire teams, and deliver strong results. They create an engaging environment for restaurant teams and guests, help shifts run smoothly, and support operational excellence while caring for both team members and guests. The role balances a high-quality employee and guest experience with financial goals.

Requirements

Must be at least 18 years old.

Nice To Haves

Previous restaurant leadership experience preferred.

Responsibilities

Develop servant leaders by putting people and the restaurant first.
Create memorable guest experiences that encourage guests to return.
Maintain a balance between employee and guest experience and financial goals.
Coach, train, and develop team members on processes and procedures at each station.
Participate in team huddles and contribute ideas.
Thank the team and celebrate successes.
Model and coach brand service behaviors.
Address bottlenecks, call chicken drops, and monitor speed of service.
Ensure the restaurant is welcoming and clean.
Spend time with guests in the dining room and conduct table touches throughout the shift.
Support the team in resolving guest concerns quickly.
Ensure product quality and compliance with standards during the shift.
Provide ideas to the General Manager to improve guest metrics and feedback.
Lead shifts by delegating duties, assigning tasks, and following up with team members.
Become proficient in each area of the restaurant to provide assistance when needed.
Use shift tools and routines to ensure Quality, Service, and Cleanliness (QSC) standards are met.
Ensure accurate inventory and waste tracking.
Review and approve invoices and inter-store transfers (ISTs).
Review people charts and production planning and make necessary adjustments.
Follow through on shift action plans for Employee Engagement, Voice of the Guest, and Operational Assessments.