Shift Supervisor

CVS Health•Indianapolis, IN

18h

About The Position

The Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, ensures smooth store operations, and oversees completion of opening and closing procedures. This role supervises store crew activities, communicates with store management and crew, assists customers, handles customer relations issues according to company policy, and protects customer and patient confidentiality. It also supports merchandise presentation by pricing and stocking products, executing displays and signage, managing weekly, promotional, and seasonal merchandise inventory, maintaining off-shelf merchandise, and resetting departments according to planograms. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $16.50–$24.00 per hour. Eligible colleagues receive a comprehensive benefits package supporting physical, emotional, and financial well-being. The application window is anticipated to close on 12/20/2026.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues when they arise.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise the store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory activities for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments following planograms (POGs).
Lead store staff and ensure smooth store operations when a manager or Operations Supervisor is not onsite.
Ensure completion of opening and closing procedures.