Campbell - Shift Supervisor
About The Position
At Philz, the Shift Supervisor (also called Team Lead) helps build culture and community while creating welcoming experiences for customers and team members. The role supervises shift activities, motivates and supports the team, and sets standards for customer service and drink quality. Team Leads are expected to embody Philz’s core values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. The position also supports store operations, administrative work, training, and safety programs. Philz describes its workplace as inclusive, fun, creative, and vibrant, with flexibility in scheduling.
Requirements
- Passion for people and willingness to learn.
- Ability to operate a variety of machines, tools, and equipment.
- Visual acuity to make general observations regarding safety and work accuracy.
- Ability to remain stationary for at least three hours.
- Ability to stand, walk, stoop, and kneel.
- Ability to lift up to 50 pounds intermittently and repeatedly lift 3 pounds to shoulder height.
- Ability to grasp, finger, and reach.
- Ability to express or exchange information through spoken words.
Nice To Haves
- Previous supervisory experience in a fast-paced food and beverage environment is preferred.
- Previous barista experience is not required; training is provided.
Responsibilities
- Supervise the daily activities of shifts and support the team.
- Assign team members to roles based on their strengths and business needs.
- Handcraft drinks alongside Baristas and model quality standards.
- Build relationships with customers and the local community.
- Assess team members’ performance, including service and drink quality.
- Hold team members accountable to scheduled shifts, arrange coverage for callouts, and ensure breaks and lunches are provided.
- Communicate team-member performance to Store Leaders and other Shift Supervisors.
- Support promotions and train new hires in the store.
- Assist the Store Leader with operational and administrative duties.
- Help implement and maintain Philz safety programs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid basic life insurance
- Optional family life insurance
- 401(k) with company match
- Flexible spending accounts
- Commuter benefits
- Mental health support
- Holiday pay
- Vacation and sick time
- Team Member discounts
- Free drinks and discounted beans
- Philz merchandise
- Opportunities for growth and advancement
- Tip pool
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
