Shift Supervisor, On-Road Operations

Nuro•San Francisco, CA

12d•$80,180 - $108,240

About The Position

Our In-Vehicle Team is looking for a Shift Supervisor to build a best in class AV operator team to successfully execute on our operational missions and meet Nuro’s challenging goals. As a Front Line manager, you will be responsible for hiring & onboarding operators, actively managing their growth & performance and leading continuous improvement processes and projects. You will work closely with cross functional stakeholders within operations and with other teams to ensure the team’s work remains a valuable part of the company’s metrics.

Requirements

At least 2+ years experience managing teams of at least 10+ direct reports - hiring, performance managing, coaching and/or mentoring or combination of other relevant work experience.
Natural leader and take ownership for your team’s work.
Understanding of US Labor laws, Employment laws and Driving laws.
Strong problem solver, and take the initiative to resolve issues on your own.
Comfortable with reviewing data.
Exceptional interpersonal and communication skills.
Enjoy working in a fast-paced, dynamic environment with a willingness to help out where needed.
Friendly, positive attitude with a willingness to learn and grow.
Excited about robots and helping progress tools that will support the development of AI and robotics endeavors.
Ability to work a flexible schedule that meets the business needs, including nights, evenings and weekends.

Nice To Haves

At least 4+ years experience managing a large teams (15 +) direct reports.
At least 2+ years of experience in the AV/delivery industry.

Responsibilities

Running the interview process and successfully executing the onboarding for new hires in line with the plan.
Developing the interview & onboarding process and the grading rubric with the L&D team.
Leading and managing a team of approximately 20 operators.
Providing feedback & guidance to operators, ensuring their training & competency is up to date and providing coaching/ mentoring.
Responsible for the performance reviews of the operators managed in line with the performance evaluation metrics.
Working with stakeholders to update performance metrics and/or determine ways to better capture these metrics.
Responsible for Start of Shift and End of Shift activities that include capturing operator attendance, supporting software burns and data importing, and prep for the operators (keys, disks etc.).
Working closely with the planning team to ensure all operators are trained and ready to execute when new features/ capabilities are rolled out.
Working closely with the planning team to understand the goals for the week and the allocation strategy.
Providing visibility on operator availability on a periodic basis.
Responding to operator and onsite incidents as per internally established procedures.
Actively reviewing plan vs actual performance of the team on a weekly basis to understand drivers for deviations and identify action items to resolve those.
Working cross functionally with other organizations and managing continuous improvement processes and projects to enhance efficiency and throughput.
Engaging with peers in other locations to share best practices and drive standardization.