On-Road Supervisor

UPS Supply Chain Solutions

2d • $105,480 - $154,836

About The Position

This position supervises the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health, and safety requirements. The supervisor encourages sales lead participation by maintaining mutually beneficial customer relationships, responding to customer concerns, identifying business development opportunities, and fostering a customer-focused work environment. The role requires DOT certification and prior UPS package car driving experience to support effective operational performance with service providers and other hourly employees as needed.

The position manages and works with on-road employees to maximize efficiency and ensure packages are delivered safely, timely, and professionally. It uses performance measures and quality improvement processes, supports daily dispatch execution, and performs on-road supervision and audit rides. The supervisor also oversees work processes, budgets, safety plans, audits, employee training and development, performance management, workforce planning, customer needs, and compliance.

The position is permanent. The stated annual base pay range is $105,480 to $154,836, with eligibility for annual short-term and/or long-term incentive programs subject to applicable requirements. UPS offers benefits subject to eligibility requirements.

Requirements

• Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
• Employer will not sponsor a visa for this or future positions.
• Must currently be located in the same geographic location as the job or be willing to relocate independently.
• Must be at least 21 years of age.
• Must have previous UPS package car driving experience.
• Must be able to lift 70 lbs/32 kg.
• Must be able to work flexible shift hours, up to five days per week.
• Working knowledge of Microsoft Word, Excel, Access, and Outlook.
• Must be DOT certified and willing to take a physical exam, including a driving test.
• Must have a bachelor's degree or internationally comparable degree, or be a current UPS employee with three years of UPS experience.

Nice To Haves

• Bachelor's degree or internationally comparable degree is listed as a preference; it is also one of the qualifying education/experience pathways in the basic qualifications.

Responsibilities

• Manage and work with on-road employees to maximize efficiency and ensure packages are delivered safely, timely, and professionally.
• Use the balanced scorecard and quality improvement process to track performance against goals, facilitate execution of the daily dispatch plan, and complete on-road supervision and audit rides.
• Maintain operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing processes and schedules, and monitoring costs to budget.
• Apply policies and procedures to situations and operations in a business area.
• Participate in developing and implementing work process plans to maximize center proficiency and achieve business results.
• Ensure implementation and maintenance of a comprehensive health and safety plan.
• Conduct risk management and safety compliance audits.
• Apply knowledge of company structure and operations to resolve problems, make decisions, and achieve business objectives.
• Maintain employee safety training and certifications.
• Apply workforce planning knowledge to evaluate labor markets and devise strategies to attract talent.
• Determine employee training needs and create continuous development plans.
• Provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issues.
• Support a collaborative work environment through continuous communication and relationship building.
• Apply legal, regulatory, and safety compliance knowledge to reduce company risk.
• Assess, identify, measure, and monitor customer or business needs and trends.
• Coach and develop others using career development processes and tools.
• Maintain mutually beneficial customer relationships, respond to customer concerns, uncover business development opportunities, and create a customer-focused work environment.

Benefits

• Medical and prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance and Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid holidays and personal time
• Paid sick and family and medical leave time as required by law
• Discounted Employee Stock Purchase Program
• Annual short-term and/or long-term incentive compensation programs, subject to eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager