Shift Supervisor DF at Seattle Tacoma International Airport

Dufry Careers•Seattle, WA

2d•Onsite

About The Position

This Shift Supervisor - Duty Free position is located at Seattle Tacoma International Airport. The role involves assisting the General Manager and Operational Managers in managing team members and the daily operations of stores, while providing an amazing customer service experience. The ideal candidate enjoys working at the airport and can provide flexibility to work any day of the week, including weekends and holidays, on a full-time schedule. The Shift Supervisor will oversee multiple team members.

Requirements

Ability to manage, consult, and help plan daily activities with General Manager, Operations Manager, and other Supervisors.
One or more years working as a supervisor in a retail setting.
Experience working in a retail setting.
Provides supervision and support to store staff.
Works with on-site sales representatives.
Approachable and interactive leadership qualities.
Ability to work in a fast-paced environment.
Good time-management skills and multi-tasking abilities.
Good problem-solving skills.
High School Diploma or equivalent.

Responsibilities

Provides staff training and coaching with team members on a daily basis.
Conducts store opening/closing/shift change procedures.
Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliations, void processing and deposits.
Ensures that staff report to work on time, dressed in clean full uniform, including nametags.
Ensures that all staff tardiness and absences are reported to management.
Ensures customers are greeted promptly and served by knowledgeable, well-trained associates.
Demonstrates effective management of customer queuing.
Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes.
Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.
Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping).
Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.