Shift Supervisor

CVS Health•Highland Park, IL

About The Position

A Shift Supervisor supports the CVS Store Management team in store execution and performance and builds consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, helps ensure smooth store operations, and ensures all opening and closing procedures are completed. The role also supports customer service, merchandise presentation, and store communication.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent preferred but not required.

Nice To Haves

Experience as a retail supervisor.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute displays and maintain off-shelf merchandise.
Reset departments according to planograms (POGs).
Lead store staff when no manager or Operations Supervisor is onsite, ensure store operations run smoothly, and complete opening and closing procedures.