Shift Supervisor - Monument Store

Goodwill of Colorado•Woodmoor, CO

2d•Onsite

About The Position

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division. All applicants are required to attach a resume to their application in order to be considered for this position.

Requirements

A High School diploma or equivalent is preferred.
Previous supervisory experience is preferred.
Two (2) years’ retail experience is desired.
Familiar with product pricing, trends, fashions, and seasonal changes.
Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
Able to quickly problem solve and make decisions.
Able to maintain confidentiality and follow Goodwill’s policies and procedures.
Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
Ability to manage corporate email and calendar (i.e. Outlook).
Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
Heavy lifting (45 lbs & over) - OCCASIONALLY
Moderate lifting (15-44 lbs) - OCCASIONALLY
Light lifting (14 lbs & under) - FREQUENTLY
Heavy carrying (45 lbs & over) - OCCASIONALLY
Moderate carrying (15-44 lbs) - OCCASIONALLY
Light carrying (14 lbs & under) - FREQUENTLY
Pushing/Pulling - FREQUENTLY
Reaching Above Shoulder - FREQUENTLY
Reaching At Shoulder - FREQUENTLY
Reaching Below Shoulder - OCCASIONALLY
Twisting - OCCASIONALLY
Bending - OCCASIONALLY
Kneeling/Crawling - OCCASIONALLY
Squat - OCCASIONALLY
Climbing (Use of legs only - stairs) - OCCASIONALLY
Climbing (Use of arms & legs - ladders) - OCCASIONALLY
Hearing - CONTINUOUSLY
Vision (Visual, close) - FREQUENTLY
Vision (Visual, distant) - OCCASIONALLY
Vision (Visual, depth perception) - FREQUENTLY
Hands/Fingers (Simple grasping) - FREQUENTLY
Hands/Fingers (Fine Manipulation) - CONTINUOUSLY
Hands/Fingers (Repetitive Movements) - CONTINUOUSLY
Walking - FREQUENTLY
Standing - CONTINUOUSLY
Sitting - OCCASIONALLY
Speaking - CONTINUOUSLY

Nice To Haves

Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred.

Responsibilities

Monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.
Managing breaks.
Redirecting staff/work teams to address call-offs.
Coaching employees verbally and with initial write-ups.
Providing input to reviews and terminations.
Facilitating employee purchases.
Assisting in opening and closing procedures.
Responsible for the verification step related to the daily sales report paperwork.
Responsible for counting drawers.
Responsible for making change between drawers and the safe.
Assisting with inventory process by counting, entering, and verifying.
Planning, coordinating, and controlling the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
Serving as the first escalation point for customer complaints.
Acting as the point of contact for turning down donations at Attended Donation Centers (ADC).
Maintaining knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
Ensuring E-Commerce product is processed accurately and moving to E-Commerce efficiently.
Using and becoming certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
Maintaining knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
Performing additional responsibilities as required.

Benefits

Daily Pay
Medical
Dental
Vision
Short Term Disability
Life/Accidental Death and Dismemberment
Flexible Spending Accounts
Long Term Disability
Voluntary supplemental benefit offerings
Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Pre-tax or post-tax (Roth) contributions to our retirement plan
Public Service Loan Forgiveness Program (PSLF) eligible employer