Store Shift Supervisor

Pet Supplies Plus 4074•Town of Hamburg, NY

11h•Onsite

About The Position

As a Store Shift Supervisor, you are pawsitively passionate about people and their pets. You will help lead the team during your shift, ensuring every neighbor has an exceptional, neighborly experience while keeping daily operations running smoothly.

Requirements

1+ years of retail experience
Strong customer service and sales skills
Basic proficiency with Microsoft Office or similar tools
Ability to stand, bend, stoop, twist, and move for extended periods of time
Ability to lift up to 55 lbs
Ability to climb ladders and perform physical store tasks
Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays)
Must be 18+ years old and able to meet hiring requirements set by the local franchise owner

Nice To Haves

Are a reliable, hands-on leader who leads by example
Have strong customer service and communication skills
Are organized and able to manage multiple tasks at once
Thrive in a fast-paced, team-oriented environment
Enjoy working with pets and people

Responsibilities

Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch
Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience
Support daily operations and help ensure a smooth, efficient shift
Assign tasks and help team members manage priorities and time
Assist customers with product selection and provide recommendations
Process transactions, support the register, and handle returns or issues
Place and manage special orders and online order fulfillment
Reconcile cash drawers and complete end-of-day procedures
Maintain a clean, safe, and organized store environment
Step in to support the team wherever needed during busy periods