Shift Supervisor

CVS Health • Upper Township, NJ

1d • $18 - $27

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance and building consumer loyalty through excellent customer service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, ensures store operations run smoothly, and completes opening and closing procedures. The role includes supervising and coordinating crew activities, communicating with management and staff, assisting customers and resolving customer relations issues in accordance with company policy, protecting customer and patient confidentiality, and maintaining merchandise presentation and inventory.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute and maintain off-shelf merchandise displays.
• Reset departments according to planograms (POGs).
• Lead store staff and ensure smooth store operations when a manager or Operations Supervisor is not onsite.
• Ensure completion of all opening and closing procedures.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED