Shift Supervisor (Overnights)

Shelter House Iowa•Iowa City, IA

13d

About The Position

The Shift Supervisor works to maintain a calm, trauma-informed environment in a shelter setting. The role supervises Coordinator staff, supports 24-hour coverage across Shelter House facilities, and ensures that staff activities, documentation, and processes align with the organization’s policies, mission, purpose, and values. The supervisor provides training, feedback, and development; oversees data management and compliance; responds to client and staff needs; and coordinates with internal teams and external partners. This is a full-time, benefit-eligible position scheduled for 40+ hours per week: Monday through Thursday, 10:00 PM–6:00 AM, and Sunday, 2:00 PM–10:00 PM. The role reports to the Operations Manager and pays $48,500 annually. The position involves work at multiple sites, prolonged periods sitting and working at a computer, prolonged standing, lifting up to 30 pounds at times, and responding quickly in emergencies. On-call rotation may require irregular or additional hours.

Requirements

High school diploma or GED.
At least six months of previous management experience, or ability to demonstrate increased responsibility in previous work.
Excellent time-management skills and a proven ability to meet deadlines.
Proficiency in Microsoft Office Suite or related software.
Proficiency in, or ability to quickly learn, the organization’s HMIS and HRIS, and obtain required licensing within 90 days of starting employment.
Ability to train and develop teams in organizational processes and standards.
Current vehicle insurance.
Valid driver’s license and ability to be insured under the agency’s commercial auto insurance policy.
Ability to lift up to 30 pounds at times, stand for prolonged periods, travel between multiple work sites, and respond and react quickly in an emergency.
Ability to perform prolonged periods of sitting at a desk and working on a computer.

Nice To Haves

Human Services experience dealing with issues related to homelessness, substance abuse, mental health, and physical disabilities.

Responsibilities

Maintain a trauma-informed workplace by demonstrating kindness, competence, and care toward oneself, colleagues, and people receiving care.
Plan and provide training and supervision for Coordinators, and cross-train Behavioral Health Coordinator and Service Coordinator staff.
Review staff log narratives for appropriateness and completeness, and follow up with Operations staff and Program Managers.
Complete written violations, incident reports, disciplinary actions, and other documents within 72 hours.
Educate staff and provide feedback on process-compliance requirements; verify that Coordinators complete required agency training and remain up to date.
Monitor organizational standards and processes, recommend best practices, and ensure Coordinator documentation and recordkeeping are complete within 72 hours.
Ensure confidentiality and data privacy standards are met; oversee timely HMIS data collection and entry, conduct process audits, address potential issues, and serve as a contact for data-system entries.
Manage staffing requirements for 24-hour coverage across Shelter House facilities.
Onboard, train, and develop Coordinator staff on second, third, and weekend shifts, and provide feedback related to evaluations, promotions, and termination.
Coordinate with Program Managers on outcomes and trespass standards, and collaborate to improve outcome-management processes and procedures.
Provide emergency assistance to clients and coworkers as necessary.
Document and notify the appropriate supervisor about high-level guest concerns, potential workflow problems, and policy exceptions that may affect organizational processes or security.
Maintain knowledge of safety, health, and work standards; maintain grounds security; and model positive, professional conduct in appearance and communication.
Review client outcome decisions with Coordinator staff and deliver appropriate outcomes within 72 hours.
Check and respond to email promptly, within 48 hours.
Update the agency schedule in Paylocity and Excel for supervised shifts, including open shifts and shift changes; monitor Paylocity for timecard corrections, missing punches, and time-off requests; and approve or deny sick leave and PTO requests.
Attend weekly one-on-one meetings with the Operations Manager, management and all-staff meetings, team-building functions, and required ongoing training.
Build relationships and coordinate with on-site external partners, such as ICPD, EMS, EMTs, and Johnson County Ambulance.
Conduct shift-changeover briefs, monitor Paylocity attendance points, and complete documentation for violations.
Conduct bi-weekly one-on-one meetings with Coordinator staff.
Participate in an on-call rotation with other Shift Supervisors; on-call work may involve irregular or additional hours.
Build relationships and cross-train with Program Managers to learn building-specific policies and procedures.
Spend at least two hours at each facility to provide equitable support to staff and clients.