Shift Supervisor (Overnight)

Samaritan Daytop Village•Queens, NY

8d•Onsite

About The Position

The Shift Supervisor supports daily shelter operations by ensuring client services run smoothly, safely, and on time. Working under the Operations Coordinator, the supervisor oversees activities and schedules, maintains facility safety and cleanliness, conducts safety checks, and helps ensure staff follow health, safety, and privacy requirements. The role also supports transportation and appointment coordination and may conduct substance use screenings in accordance with program policy. This is a full-time, non-exempt role based in Elmhurst, Queens. The regular schedule is Tuesday through Saturday, 12 a.m. to 8 a.m. The hourly rate is $25.64, annualized at $46,680 based on 35 hours per week. Compensation depends on experience and credentials. Candidates without a current FDNY-80 (F-80) certificate must be able to obtain it within 90 days of hire. CPR and food handling certifications may also be required.

Requirements

High school diploma or GED.
At least 2 years of experience in human services.
Ability and willingness to obtain the FDNY F-80 Certificate of Fitness within 90 days of hire if not already held.
Willingness to obtain CPR and NYC Food Handler’s certifications as needed.
Flexibility and availability to work varied shifts, including evenings and weekends.
Strong communication, teamwork, and interpersonal skills.
Reliability, organization, and ability to manage multiple tasks in a fast-paced setting.
Ability to approach sensitive situations with empathy, discretion, and professionalism.

Nice To Haves

Experience working with individuals experiencing homelessness or substance use issues.

Responsibilities

Supervise the shelter environment to ensure rules are followed, the facility remains safe and clean, and interactions are positive.
Conduct regular safety and room checks and lead fire drills and evacuations.
Monitor kitchen and food preparation if food service staff are unavailable.
Manage the daily schedule of activities and ensure client services and events occur as planned.
Ensure participants and staff are present where they need to be.
Oversee client appointments by reviewing schedules, dispatching vehicles, distributing carfare, and assigning escorts as needed.
Administer breathalyzer tests or observe urine collection when required by program policy.
Monitor clients returning from outside appointments.
Ensure paperwork is accurate and complete and comply with confidentiality and privacy regulations, including 42 CFR and HIPAA.