Shift Supervisor

Kai Coffee Hawaii•Honolulu, HI

9d•Onsite

About The Position

At Kai Coffee Hawai'i, we believe in more than just brewing exceptional coffee—we believe in fostering community, creating memorable experiences, and cultivating a team rooted in passion, excellence, and integrity. We're currently seeking a dynamic and dedicated Shift Supervisor to lead our café and ensure the highest standards in operations, customer service, and team development. The Shift Supervisor provides day-of-shift guidance and coordination to ensure smooth operations, strong hospitality, and consistent café performance. This role supports Shift Leads and Team Members, handles shift‑level decisions, and reinforces Kai Coffee standards while modeling professionalism and company values. This role does not include authority to hire, terminate, discipline, or make final employment decisions regarding team members or baristas.

Requirements

You have a love for coffee and people
You’re reliable, honest, and work well in a team
You enjoy a dynamic, fast-paced environment
You’re open to learning and improving your skills
You can meet the physical demands of the role (standing, lifting, cleaning, etc.)
You’re committed to showing up looking sharp and professional
You have a minimum of 1–3 years of experience in a management role (preferably in the specialty coffee industry)
You have excellent problem-solving, organizational, and communication skills
You have strong leadership skills
You have barista experience or are willing to complete on-the-job training

Responsibilities

Guides and supports Acting Leads, Shift Leads, Team Members, and Baristas modeling professionalism, accountability, and Kai Coffee values
Helps coordinate tasks according to established procedures and direction from Store Management
Participates in a weekly check-in with the Store Manager to review operational updates and support needs
Sets the tone for hospitality, handles escalated guest concerns related to service experience, and coaches the team on guest engagement and service recovery.
Monitors shift flow and communicates staffing needs; any adjustments require prior approval from the Store Manager or Senior Leadership
Assists with call‑out coverage by identifying and coordinating coverage subject to Store Manager or Senior Leadership approval; may cover shifts when needed to ensure adequate staffing
Documents shift notes, incidents, and operational updates
Upholds safety, sanitation, cleaning standards, and uniform policies
Ensures beverage quality, recipe consistency, and supports coffee knowledge across the team
Supports inventory counts, delivery checks, logging, and reporting discrepancies.
Monitors POS accuracy and cash‑handling issues
Supports the Store Manager with entering product/supply orders into the ordering system as assigned
Documents shift performance, issues, and escalations
Identifies operational gaps and communicates improvement opportunities