Shift Supervisor - Circle Store

Goodwill of Colorado • Colorado Springs, CO

8h • Onsite

About The Position

Goodwill of Colorado is seeking a versatile and adaptable Shift Supervisor to provide day-to-day, tactical, and practical leadership to associates and teams across the retail center. The role involves monitoring the center and addressing immediate safety, customer-service, product-flow, and presentation issues personally or through delegation. The supervisor may need to maintain operations when no Assistant Manager or Manager is on site and may take on additional duties as required.

This is a full-time supervisory position requiring open availability, including evenings and weekends. Store hours are 9 a.m.–9 p.m. Monday through Saturday and 9 a.m.–8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. The position may also require holiday work and occasional overtime. Pay is $20.88 per hour.

Requirements

• Two years of retail experience is desired.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job documentation.
• Ability to obtain walkie stacker and/or forklift certification and safely operate the equipment.
• Ability to problem-solve quickly and make decisions.
• Ability to maintain confidentiality and follow Goodwill policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar, such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work a varied schedule including weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the stated physical demands, including lifting and carrying items of varying weights, pushing and pulling, reaching, bending, climbing, walking, and standing.

Nice To Haves

• Previous supervisory experience, preferably in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
• High school diploma or equivalent.
• Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

• Monitor the retail center and address immediate safety, customer-focus, product-flow, and aesthetics issues personally or through delegation.
• Manage employee breaks and redirect staff or work teams in response to call-offs.
• Coach employees verbally and issue initial write-ups; provide input to performance reviews and terminations.
• Facilitate employee purchases.
• Assist with opening and closing procedures.
• Verify daily sales report paperwork, count drawers, and make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying inventory.
• Plan, coordinate, and control customer-service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Serve as the point of contact for turning down donations at Attended Donation Centers.
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
• Use and become certified on equipment or tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated products.
• Maintain enough operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.
• Perform additional responsibilities as required.

Benefits

• Daily Pay access, allowing employees to access earned pay on their own schedule.
• Medical, dental, and vision coverage for eligible full-time Retail and Sales/Operations Division employees.
• Short-term disability, life and accidental death and dismemberment coverage, and long-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
• Flexible Spending Accounts and voluntary supplemental benefit offerings for eligible full-time Retail and Sales/Operations Division employees.
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave for eligible full-time Retail and Sales/Operations Division employees.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be 18 years old to participate.
• Public Service Loan Forgiveness Program eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED