Shift Supervisor

CVS Health • South El Monte, CA

1d

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures completion of opening and closing procedures. The role includes supervising crew activities, communicating with store management and crew, addressing customer questions and concerns, maintaining customer and patient confidentiality, and carrying out merchandise pricing, stocking, displays, inventory, and department resets.

This is a full-time position with 40 anticipated weekly hours. The stated pay range is $19.92 per hour. The role is eligible for a comprehensive benefits package, subject to eligibility, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent (preferred but not required).

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues according to company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute and maintain off-shelf merchandise displays.
• Reset departments according to planograms (POGs).
• Lead store staff and ensure smooth store operations when a manager or Operations Supervisor is not onsite.
• Ensure completion of all opening and closing procedures.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues' physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED