Shift Supervisor

CVS Health•Gastonia, NC

1d•$17 - $24

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures completion of opening and closing procedures. The role involves supervising and supporting store crews, addressing customer questions and concerns, maintaining customer and patient confidentiality, and carrying out merchandising activities such as pricing, stocking, promotional displays, inventory, and department resets.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent preferred but not required.

Nice To Haves

Experience as a retail supervisor.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service practices by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments following POGs.
Lead store staff and ensure smooth operations and completion of opening and closing procedures when no manager or Operations Supervisor is onsite.