Shift Supervisor Retail 262 - Full Time

The Spinx Company•Williamston, SC

8d•Onsite

About The Position

The Shift Supervisor is responsible for supporting the Management Team in the management of the entire operation. He or she has responsibility for day-to-day store operations on their assigned shifts. This includes but is not limited to; ensuring delivery of superior customer service, coaching/supervising employees, cash/cash equivalent, inventory and shortage controls, maintaining a safe environment for employees, customers and vendors, maintaining store and lot appearance, food operations, and adheres to and enforces all company programs, policies and procedures.

Requirements

Required to work 48 hours per week.
Must be available to work a variety of shifts including but not limited to nights, weekends, and holidays.
Must be able to perform each essential duty satisfactorily.
Ability to speak, read and write in the English language.
Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form.
Valid in-state Driver’s License
Achieve and maintain the ServSafe Certification
Regularly required to stand; walk; use hands to finger, handle; or feel objects use tools or controls; reach with hands and arms; and talk and hear.
Frequently to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
Must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Nice To Haves

Two-year college or university degree or a minimum of one year related retail sales experience and/or training; or equivalent combination of education and experience is preferred.

Responsibilities

Directs and coordinates staff in providing customer service activities as required by The Spinx Company, Inc.
Reviews and acts upon customer requests, complaints and inquires to ensure quality customer service.
Responsible for maximizing sales and profits within the store.
Controls store expenses, monitors and corrects shrinkage problems as outlined in the Inventory Management Plan (IMP) and operates within established budgets.
Coaches Associates within the store to ensure compliance with Merchandising, Pricing, Food Service, Store Appearance and Administrative requirements established by The Spinx Company, Inc.
Assists with the planning and preparing of work schedules in accordance with Labor Scheduler, and assigns employees to specific duties.
Ensures that C- Store and Food Operation is in compliance with all appropriate, local state and federal regulations including, but not limited to hours of work, wages, age restrictions, fair employment laws, OSHA, DHEC, etc.
Conducts customer service, alcohol, safety and environmental training programs.
Assists with coordinating training for employees.
Evaluates performance, implements disciplinary procedures as required and properly documents actions.
Leads by positive example and demonstrates current ability and knowledge of all store functions, including all point-of-sale related equipment, reporting, food prep, cleaning, stocking, etc.
Responsible/accountable for the facility, its overall physical image, food quality, maintenance, equipment, safe environment, inventory, cash & cash equivalencies.
Follows the proper flow of communication as outlined in the Store Operations Communication Guideline (When to Communicate)
Responsible for direction Store Associates.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include assisting as needed with interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems and documenting accordingly.