Guest Services Ambassador 262 - Full-Time

The Spinx Company•Williamston, SC

6d•Onsite

About The Position

The Guest Service Ambassador serves as the first point of contact for customers at the forecourt, delivering exceptional service while maintaining a clean, safe, and fully stocked fuel area. This role enhances the customer experience by proactively assisting guests at the pump, promoting in-store offerings, and ensuring the lot and fuel islands always remain customer ready. They will be outgoing, confident, observant, service minded, physically active, safety-conscious, and able to multitask. As a visible representative of our brand, the Guest Service Ambassador is expected to always maintain a professional appearance, including wearing a clean, crisp and complete uniform. This role is not just a "lot attendant"- this individual will be our brand representative.

Requirements

Must be available to work a variety of shifts including but not limited to nights, weekends and holidays.
Must be able to perform each essential duty satisfactorily.
Effectively present information to Customers, Associates and Management.
Ability to read, analyze and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies or members of the business community.
Must be able to speak, read and write in the English language.
Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form.
Valid in-state Driver’s License is required.
Regularly required to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and hear.
Frequently required to sit, climb or balance, stoop, kneel, crouch, or crawl, taste or smell.
May be required to stock shelves, carry trash containers, work with and around hot cooking equipment and grease and to tolerate gasoline fumes and cleaning products.
Will be required to sweep, mop floors, dust shelves, clean restrooms, the parking lot and surrounding areas.
Must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Nice To Haves

Periodically participate in company sponsored training classes related to his/her job.

Responsibilities

Assist with fueling, payments, loyalty, receipt retrieval, accessibility needs, and issue escalation.
Monitor pump activity, maintain safety standards, ensure emergency readiness and identify hazards.
Confirm all dispenser components are working, report issues to supervisor and support team, assist with traffic flow.
Promote loyalty programs, car wash offers, and in-store promotions.
Keep the front court clean: ensure trash, windshield stations (Cleaning fluids, Squeegees, and paper towels), receipt paper and customer ready.
Ensure car wash, vacuum, and air operations are functional and customer ready.
Maintain a clean and customer-ready forecourt by removing trash, debris, and spills from pump islands, parking areas, and walkways.
Ensure fuel pumps are clean and operational: Wiping pumps, screens, and handles regularly.
Keep pump toppers, signage, and promotional displays clean, visible, and properly positioned.
Assist with directing traffic flow during busy periods to keep fuel lanes moving efficiently.
Respond quickly to fuel spills or safety hazards following company safety procedures.
Conduct regular forecourt walkthroughs to identify and correct issues before customers notice them.
Maintain a visible and approachable presence on the lot to create a safe, welcoming environment for all guests.
Promote in-store offers and services (food, beverages, car wash, promotions) to encourage customers to visit the store.
Provide service recovery by addressing customer complaints professionally and ensuring a positive experience.
Demonstrate fast, friendly, and respectful service in every interaction.
Assist customers during high-traffic periods to keep fuel lanes moving efficiently.
Support elderly or disabled guests who may need additional assistance with fueling or entering the store.