Shift Supervisor - Overnight

CVS Health•Highland Park, IL

5d•Onsite

About The Position

A Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance and building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, ensures smooth store operations, and completes opening and closing procedures. The role involves supervising and coordinating store crew activities, communicating with management and employees, assisting customers and handling customer relations issues in accordance with company policy, and maintaining customer and patient confidentiality. The Shift Supervisor also prices and stocks merchandise, executes promotional and seasonal displays and inventory, maintains off-shelf merchandise, and resets departments according to planograms. This full-time position has 30 anticipated weekly hours. The role requires a flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The typical pay range is $16.50–$24.00 per hour. Eligible colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Deductive reasoning ability.
Analytical skills.
Computer skills.
Advanced communication skills.
Supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed.
Ability to respond to urgent store issues when they arise.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent; preferred but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments according to planograms.
Ensure store operations run smoothly and complete opening and closing procedures when no manager or Operations Supervisor is onsite.