Shift Supervisor - 3rd Shift

Anuvia Prevention and Recovery Center, Inc. • Charlotte, NC

7h • Onsite

About The Position

The Program Operations Supervisor is responsible for managing the safe operations of the Samuel Billings Center during a scheduled shift by supporting and leading staff on duty, delegating daily tasks, and ensuring work is carried out to an acceptably high standard. To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Associate’s degree or equivalent from two-year college or technical school preferred; or one year related experience and/or training; or equivalent combination of education and experience.
• Supervisor experience preferred.
• Must meet criteria for qualified professional and/or pursue and maintain certification with the North Carolina Addictions Specialist Professional Practice Board.
• Read, analyze and interpret business, professional, technical or governmental documents.
• Write reports, business correspondence and procedure manuals.
• Effectively present information and respond to questions from managers, customers and the public.
• Compute basic mathematical skills including adding, subtracting, multiplying, and division of all units of measure, using whole numbers, common fractions, and decimals.
• Apply common sense and solve practical problems by dealing with a variety of concrete variables in situations where limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• General use of personal computers, printers, and copiers.
• Ability to document activity in the Electronic Health Records system, correspond with others, and utilize basic office equipment.
• MS Office software applications as well as other software required of the position.
• CADC preferred
• Valid NC or SC Driver’s License required
• Bend, carry, climb, crawl, crouch or stoop
• Handle objects (manual dexterity)
• Kneel, push/pull
• Reach above shoulder level
• Sit, stand, walk
• Use fine finger movements
• Lift/carry loads: Light (up to 25 lbs.), Moderate (25–50 lbs.), Heavy (over 50 lbs.)
• Communicate orally
• Apply general intelligence
• Listen
• Perform calculations
• Read and comprehend
• Reason and analyze
• Write

Nice To Haves

• CADC preferred
• Associate’s degree preferred
• Supervisor experience preferred

Responsibilities

• Manage safe, compliant operations of the Samuel Billings Center during assigned shifts.
• Supervise, support, and lead staff on duty; delegate tasks and ensure quality performance.
• Respond to emergency and crisis situations involving client or staff safety.
• Oversee operational logistics including food service, supplies, and treatment materials.
• Coordinate preparation and setup for groups, activities, and program operations.
• Facilitate shift reports and ensure effective communication across shifts.
• Perform direct-care duties as needed to maintain staffing ratios and continuity of care.
• Work flexible hours and adjust schedules as needed to meet program and staffing needs.
• Provide information about services to staff, clients, visitors, and community partners.
• Perform other duties as assigned to support program operations and organizational goals.
• Provide ongoing supervision, coaching, and performance management in accordance with agency policy.
• Participate in recruitment, hiring, training, evaluations, and disciplinary actions.
• Assist with admissions, transitions, and discharges; complete intake screenings using ASAM criteria.
• Determine appropriateness for level of care and facilitate referrals or transfers as needed.
• Consult with nursing and clinical staff regarding client physical and mental health needs.
• Administer medications and complete UDS screenings as required (training required).
• Support client recovery by addressing barriers, facilitating groups or individual discussions, and encouraging family involvement when appropriate.
• Ensure accurate, timely documentation in the electronic health record.
• Complete and submit incident reports in accordance with regulatory requirements.
• Ensure services comply with state, federal, and agency standards.
• Participate in QA/QI activities, including peer review and corrective action follow-up.
• Complete admissions for residential clients, including intake screenings, drafting service plans, and ensuring appropriateness for admission using ASAM criteria when qualified as a QP.
• Facilitate client transitions, referrals, and discharges to appropriate levels of care, including completion of required follow-up documentation.
• Provide peer support services that promote recovery, self-determination, self-advocacy, wellness, and development of community living skills.
• Deliver recovery-focused support activities consistent with the CPSS scope of practice and Service Definition 3.5.

Benefits

• Health Benefits: Enroll coverage 1st of the month after hire.
• Generous Time Off: Competitive PTO policies to support your work-life balance.
• Company-Provided Disability Insurance: Short- and long-term coverage included.
• 401(k) — 7% Employer Contribution: Employer contributes 7% after your first year.
• Continuous Learning & Development: Online training library and career advancement opportunities.
• Leadership Role: Step into a supervisory position with direct impact on staff and clients every shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree