Ace Rent A Car: Minneapolis Shift Supervisor

Walser Automotive Group•Minneapolis, MN

7d•$20•Onsite

About The Position

Ace Rent A Car is seeking a Shift Supervisor for their Minneapolis location. This role is with the Walser Automotive Group, a family-owned company committed to excellence, efficiency, and outstanding customer care. The Shift Supervisor will perform duties of Rental Agents, Management Trainees, and Management Assistants, focusing on customer service and employee supervision. This position involves handling customer complaints, managing employee schedules, and ensuring a safe and presentable working environment.

Requirements

Must be at least 18 years of age
Associate’s degree required or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
Excellent customer service – friendly, attentive and responsive
Ability to work independently and as a member of a team. Team player attitude is a must
Strong interpersonal and telephone skills to work effectively with co-workers and external agencies
Good mathematical skills including ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Physical ability including walking, climbing; stooping; standing; kneeling; sitting; reaching; lifting/carrying at least 50 pounds frequently and at least 100 pounds occasionally
Ability to learn new software programs
Must be able to work a flexible schedule including day, evening, and weekend hours
Must have a valid driver’s license with an acceptable driving record

Responsibilities

Perform all duties of the Rental Agents, Management Trainee and Management Assistant regarding customer service
Evaluate employee performance for customer service and sales issues and provide employee supervision and direction through hands on training and coaching
Provide input to the Branch Manager for employee performance reviews and maintain reports on performance and documentation of employee events
Handle employee scheduling and cover necessary shortage
Handle customer complaints to conclusion and satisfaction of the customer and company
Follow up on overdue rentals
Look for and repair or report any unsafe working conditions
Evaluate office appearance daily from “curb to counter” and implement necessary cleaning or repairs
All other duties, tasks and/or projects as assigned
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded