Shift Supervisor

CVS Health • Northfield, OH

16h • Onsite

About The Position

The Shift Supervisor supports the CVS Store Management team in store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, helps ensure smooth store operations, and completes opening and closing procedures. The role includes supervising and communicating with store crews, helping customers and handling customer relations issues according to company policy, maintaining customer and patient confidentiality, and executing merchandise pricing, stocking, displays, signage, inventory, and department resets.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew members by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service practices by greeting customers, offering help, and thanking them.
• Handle customer relations issues according to company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments according to planograms (POGs).
• Lead store staff and help ensure smooth store operations when a manager or Operations Supervisor is not onsite.
• Complete opening and closing procedures.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED