Shift Supervisor - County Line Store

Goodwill of Colorado • Littleton, CO

20h • Onsite

About The Position

Goodwill of Colorado is seeking a versatile and adaptable Shift Supervisor to provide day-to-day, tactical, and practical leadership to associates and teams across the retail center. The role monitors the center and addresses immediate concerns involving safety, customer service, product flow, and store appearance, either directly or by delegating work. The supervisor may need to maintain store operations when no Assistant Manager or Manager is on site and may take on additional duties as required.

This is a full-time supervisory position requiring open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. The role may also require holidays and occasional overtime. Pay is $20.88 per hour. Applicants must attach a resume to their application.

Requirements

• Two years of retail experience is desired.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification to operate equipment safely.
• Ability to problem-solve quickly and make decisions.
• Ability to maintain confidentiality and follow Goodwill policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar, such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

• High school diploma or equivalent is preferred.
• Previous supervisory experience is preferred, particularly in retail, restaurant, hospitality, production, manufacturing, or similar industries.
• Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

• Monitor the retail center and address immediate issues involving safety, customer focus, product flow, and aesthetics, personally or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and provide initial write-ups; provide input to reviews and terminations.
• Facilitate employee purchases.
• Assist with store opening and closing procedures.
• Verify daily sales report paperwork.
• Count cash drawers and make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying inventory.
• Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Serve as the point of contact for turning down donations at Attended Donation Centers (ADC).
• Maintain generalist-level knowledge of store procedures and be able to fill in during emergencies.
• Ensure E-Commerce products are processed accurately and moved to E-Commerce efficiently.
• Use equipment and tools to move and store donated products, after obtaining applicable certification.
• Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.

Benefits

• DailyPay access to receive earned pay on the employee's chosen schedule.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short-term disability coverage.
• Life and Accidental Death and Dismemberment coverage.
• Flexible Spending Accounts.
• Long-term disability coverage.
• Voluntary supplemental benefit offerings.
• Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Pre-tax or post-tax (Roth) retirement plan contributions; employees must be at least 18 to participate.
• Public Service Loan Forgiveness Program (PSLF) eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED