Shift Supervisor, On-Road Operations (San Francisco, CA)

Nuro•San Francisco, CA

36d•$80,180 - $108,240•Onsite

About The Position

Nuro is seeking a Shift Supervisor for its On-Road Operations team in San Francisco, CA. This role is a Front Line Manager position responsible for building and leading a team of AV operators to achieve operational missions and company goals. The Shift Supervisor will oversee hiring, onboarding, performance management, and continuous improvement initiatives, working closely with cross-functional teams to ensure the team's contributions align with company metrics.

Requirements

At least 2+ years of experience managing teams of at least 10+ direct reports (hiring, performance management, coaching, or combination of relevant work experience).
Natural leader who takes ownership for their team's work.
Understanding of US Labor laws, Employment laws, and Driving laws.
Strong problem-solving skills and initiative to resolve issues independently.
Comfortable reviewing data.
Exceptional interpersonal and communication skills.
Ability to work in a fast-paced, dynamic environment.
Willingness to help out where needed.
Friendly, positive attitude with a willingness to learn and grow.
Excited about robots and supporting AI and robotics development.
Ability to work a flexible schedule that meets business needs, including nights, evenings, and weekends.

Nice To Haves

At least 4+ years of experience managing a large team (15+) of direct reports.
At least 2+ years of experience in the AV/delivery industry.

Responsibilities

Run the interview process and execute onboarding for new hires.
Develop interview and onboarding processes and grading rubrics with the L&D team.
Lead and manage a team of approximately 20 operators, providing feedback, guidance, training, and coaching.
Conduct performance reviews for operators based on evaluation metrics, updating metrics as needed.
Manage Start of Shift and End of Shift activities, including attendance, software burns, data importing, and equipment preparation.
Ensure operators are trained and ready for new feature rollouts.
Collaborate with the planning team to understand weekly goals, allocation strategies, and provide operator availability updates.
Respond to operator and onsite incidents according to established procedures.
Review plan vs. actual team performance weekly to identify deviation drivers and action items.
Manage continuous improvement processes and projects with cross-functional teams to enhance efficiency and throughput.
Engage with peers in other locations to share best practices and drive standardization.