Shift Supervisor Level 2

Circle K•Taylor, AZ

1d•Onsite

About The Position

The Shift Supervisor Level 2 position is a full-time role responsible for providing excellent customer service, ensuring site upkeep, and performing opening/closing procedures and basic troubleshooting. This role requires the ability to work independently with minimal supervision, enforce safety policies, and understand the functions of car wash equipment. The supervisor will also assist the Site Manager with equipment repairs and ensure customer satisfaction by addressing inquiries and issues promptly.

Requirements

High School diploma or GED preferred.
Excellent communication skills including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs.
Ability to recommend different wash memberships to customers.
Ability to work as a team.
Proficient computer skills with the ability to learn a point of sales system.
Strong work ethic and professional attitude.
Ability to perform essential duties and physical functions.
Ability to work in damp and humid conditions.
Ability to work in outdoor variable weather conditions.
Ability to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.
Ability to work with minimum direction and periodic supervision.

Nice To Haves

Customer service and some Car Wash experience preferred.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Greets customers, answers questions, and explains wash options.
Ensures customers are satisfied and reports any inquiries, incidents, and issues in a timely manner.
Satisfactorily completes all CSR and Supervisor 1 Level job duties.
Works weekends.
Demonstrates responsibility while Site Manager is off site.
Enforces all safety policies.
Understands the functions of all chemical room equipment.
Assists Site Manager with tunnel and chemical room equipment repairs.
Cleans out solenoid.
Reports to work on time and follows the dress and appearance code.
Performs 60% Customer Interaction.
Performs 30% Site Upkeep (Cleaning/Maintaining).
Performs 5% Opening/Closing Procedures.
Performs 5% Basic Troubleshooting.