Shift Supervisor Level 1

Circle K•Bridgeville, PA

1d•Onsite

About The Position

The Shift Supervisor Level 1 is responsible for providing prompt, excellent customer service, greeting customers, answering questions, and explaining wash options. This role ensures customer satisfaction and timely reporting of any inquiries or issues. The supervisor must be able to perform all Car Wash Attendant duties, troubleshoot basic XPT and DRB issues, follow "DRB Protocol", and complete the "Supervisor Level DRB" training course. Additionally, they must attend Preventative Maintenance Training, complete 5-Day Preventative Maintenance Reports, arrive on time, and adhere to the dress and appearance code. A minimum of 6 months as a Car Wash Attendant (CWA) is required before advancement. The role involves a significant amount of customer interaction (60%), site upkeep (30%), opening/closing procedures (5%), and basic troubleshooting (5%).

Requirements

High School diploma or GED preferred.
Excellent communication skills including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs.
Able to work weekends.
Able to demonstrate responsibility while Site Manager is off site.
Enforces all safety policies.
Understands the functions of all chemical room equipment.
Minimum 6 months as CWA before advancement.

Nice To Haves

Customer service and some Car Wash experience preferred.

Responsibilities

Provides prompt, excellent customer service in a courteous, friendly, and attentive manner.
Greets customers, answers questions, and explains available wash options.
Ensures customer satisfaction and reports any inquiries, incidents, or issues in a timely manner.
Satisfactorily completes all Car Wash Attendant job duties.
Troubleshoots basic XPT and DRB issues.
Follows "DRB Protocol".
Completes "Supervisor Level DRB" training course.
Attends Preventative Maintenance Training.
Completes 5-Day Preventative Maintenance Reports.
Arrives to work on time and follows the dress and appearance code.
Performs customer interaction duties (60% of the role).
Performs site upkeep, including cleaning and maintenance (30% of the role).
Handles opening/closing procedures (5% of the role).
Performs basic troubleshooting (5% of the role).
Demonstrates responsibility while the Site Manager is off-site.
Enforces all safety policies.
Understands the functions of all chemical room equipment.
Assists the Site Manager with tunnel and chemical room equipment repairs.
Cleans out solenoids.