Shift Supervisor & Customer Service Representative

Bethlehem•Bethlehem, PA

11d•Onsite

About The Position

Applicant promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and is responsible for presenting a positive image for the company. This role may evolve into a Shift Lead / Supervisory opportunity as a key holder.

Requirements

Ability to work with children
Ability to work with families in a fast-paced environment
Ability to work nights and weekends as needed
Ability to work 15-20 hours
Experience with lead follow up and lead generation
Comfortable engaging with leads and leads follow up
Comfortable selling our swim program / product
Comfortable with lead conversion and lead tasks
Intermediate level computer skills required using Word, Excel, Google workspace
Great phone skills
Professional, kind and patient
Excellent interpersonal communication and organizational skills
Ability to complete tasks on time and on budget
Ability to work collaboratively with colleagues of all ages and backgrounds
High school diploma or GED required

Nice To Haves

Some college or college degree preferred
Two years of previous customer service and/or administrative office experience preferred
Sales experience preferred
Previous Salesforce training preferred
Previous WAVE training preferred
CPR, First Aid and AED certification preferred

Responsibilities

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
Processes student registrations using effective sales/customer service techniques.
Schedules and manages birthday/pool parties. if applicable .
Resolves customer concerns/complaints using a professional approach.
Assists members with purchases of merchandise and vending.
Greets parents and students as they report to the front desk.
Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
Checks voicemail and email correspondence and responds in a timely manner.
Updates informational displays with accurate and timely promotions and literature.
Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
Makes collection calls to resolve open account problems.
Enforces safety rules and regulations to prevent accidents.
Administers first aid when necessary.
Fulfills other duties and responsibilities as assigned by the Employer.