Customer Service Representative Mid-shift
About The Position
Logan Services is hiring a Mid-Shift Customer Service Representative to join our growing call center team in Dayton. This position is ideal for individuals who prefer a later start to their day, offering a consistent Monday–Friday schedule with full-time benefits, paid training, and opportunities for growth. The role involves answering inbound calls, scheduling appointments, addressing customer inquiries, and ensuring every interaction reflects the company's commitment to quality and care. This is presented as more than just a job answering phones, but an opportunity to build a career within an expanding company.
Requirements
- Previous experience in customer service, call center, customer support, scheduling, dispatch, reception, administrative support, or hospitality preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Strong attention to detail.
- The ability to multitask while navigating multiple computer systems.
- Basic computer skills and the ability to learn new software.
- Experience with Microsoft Office or customer management software is a plus.
- Reliable attendance and a dependable work ethic.
- A positive attitude and team-first mindset.
- A genuine desire to help customers and create great experiences.
Nice To Haves
- Previous experience in customer service, call center, customer support, scheduling, dispatch, reception, administrative support, or hospitality
- Experience with Microsoft Office or customer management software
Responsibilities
- Answer inbound customer calls and provide friendly, professional service.
- Schedule, reschedule, and confirm HVAC and plumbing service appointments.
- Listen to customer questions and concerns and provide helpful solutions.
- Communicate with customers by phone, email, and text.
- Maintain accurate customer records and appointment information.
- Coordinate with dispatch, service technicians, and internal teams to create a seamless customer experience.
- Work effectively during periods of high call volume.
- Meet individual and team goals related to scheduling, booking, and customer satisfaction.
- Maintain a positive, organized, and solution-focused attitude.
Benefits
- Competitive Hourly Pay
- Performance Bonuses & Profit-Sharing Opportunities
- Medical, Dental & Vision Insurance
- Short-Term & Long-Term Disability Insurance
- Voluntary Life Insurance
- 100% Company-Paid Group Term Life & AD&D
- 401(k) with 4% Company Match + Roth Option
- Paid Training & Ongoing Coaching
- PTO & Paid Sick Time
- Consistent Monday–Friday Schedule
- Later Daily Start Time
- Career Advancement Opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
