Customer Service Representative Mid-shift

Logan A/C & Heat Services•Dayton, OH

14h•Onsite

About The Position

Logan Services is hiring a Mid-Shift Customer Service Representative to join their growing call center team in Dayton. This position is ideal for individuals who prefer a later start to their day, offering a consistent Monday-Friday schedule with full-time benefits, paid training, and opportunities for growth. The role involves being one of the first points of contact for customers, handling inbound calls, scheduling service appointments, answering questions, and ensuring a high quality of service.

Requirements

Previous experience in customer service, call center, customer support, scheduling, dispatch, reception, administrative support, or hospitality preferred.
Excellent verbal and written communication skills.
Strong active listening and problem-solving abilities.
Strong attention to detail.
The ability to multitask while navigating multiple computer systems.
Basic computer skills and the ability to learn new software.
Reliable attendance and a dependable work ethic.
A positive attitude and team-first mindset.
A genuine desire to help customers and create great experiences.

Nice To Haves

Experience with Microsoft Office or customer management software is a plus.

Responsibilities

Answer inbound customer calls and provide friendly, professional service.
Schedule, reschedule, and confirm HVAC and plumbing service appointments.
Listen to customer questions and concerns and provide helpful solutions.
Communicate with customers by phone, email, and text.
Maintain accurate customer records and appointment information.
Coordinate with dispatch, service technicians, and internal teams to create a seamless customer experience.
Work effectively during periods of high call volume.
Meet individual and team goals related to scheduling, booking, and customer satisfaction.
Maintain a positive, organized, and solution-focused attitude.