Shift operations manager Tue-Sat 2pm-10pm (Sadie)

Northeast Security•Boston, MA

3d•Onsite

About The Position

Northeast Security, Inc. is seeking a Shift Operations Manager for one of its premiere accounts in Boston, MA. The company, founded in 1967, is a leading security services firm in New England, known for its adaptability and leadership in the security and safety industry. This role requires availability to be on call 24/7, with a work schedule that may include evenings, night shifts, weekends, and holidays. The salary range is $75,000 - $80,000, based on experience. Candidates must have prior experience as a Security Manager and successfully pass all pre-employment background and drug screenings.

Requirements

Must have three years of Security Manager experience.
Valid Driver's License of 3 years or more with a clean Driving Record.
Neat and professional appearance.
Dependable means of transportation.
Ability to communicate clearly and effectively in English (both written and verbal).
High School Diploma/GED Equivalent.
Must be at least 18 years of age.
Must be available to cover various posts during the assigned shift.
Must be available to be on call 24/7.
Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.

Nice To Haves

Customer Service Experience preferred.
Previous security supervisor experience, or related field/education.

Responsibilities

Directly lead, manage, and evaluate the team of non-exempt Shift Managers.
Provide high-level guidance to Shift Managers as they support functional teams.
Ensure Shift Managers are effectively coaching on-site supervisors and operators.
Establish performance standards and operational benchmarks for the Shift Manager program.
Ensure the Shift Manager program successfully serves as a reliable extension of regional management.
Hold Shift Managers accountable for maintaining client expectations for the Portfolio.
Audit the Shift Manager team’s execution of regional monitoring, especially outside of normal business hours.
Review the effectiveness of Shift Managers as intermediaries between on-site supervisors and client representatives.
Oversee the macro-level staffing strategy managed daily by the Shift Managers.
Act as the escalation point when Shift Managers need to interface regarding high-level resource adjustments.
Ensure Shift Managers are making correct, real-time decisions on staff deployment and gap coverage.
Audit the emergency communication and BXPOC guidance provided by the Shift Managers.
Ensure Shift Managers are maintaining accuracy and promptness in all client-facing notifications.
Provide final oversight of the Level 2 and Level 3 incident reports reviewed by the Shift Managers.
Verify that the Shift Manager team is correctly coordinating evidence of retention and supplemental risk reports.
Oversee the tech failure responses, security vulnerability mitigations, and escalation paths managed by shift teams.
Partner with regional project managers and security management to support long-term security program needs.
Ensure the alarm abatement, equipment inspections, and statistical compiling assigned to Shift Managers are executed completely.