Shift Operations Manager- Intelligence & Investigations Center

Pinkerton • Fremont, CA

19d

About The Position

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Shift Operations Manager- Intelligence & Investigations Center, assigned to one of Pinkerton’s largest global clients, will oversee the operations of the Analysts within a high-performing Intelligence & Investigations Center. This role ensures all reporting and incident management meets the highest standards of quality and accuracy, while driving process improvements and AI implementation. The position requires shift work within the center’s operating hours of 6:00 AM to 10:00 PM, or as directed including holidays.

Requirements

• Bachelor’s degree in criminal justice, intelligence, data analytics, project management, or related field and at least two years of supervisory, team lead, or project management experience within an intelligence, investigations, security operations environment or relevant experience.
• Project management skills; PMP or similar certification, preferred.
• Knowledge of incident management and case triage.
• Stakeholder engagement skills.
• Able to work productively within a global team environment.
• Project management skills; PMP or similar certification, preferred.
• Data analysis, metrics collection, and process improvement methodologies.
• Able to produce clear, concise, and actionable reports.
• Able to multitask and thrive in a fast-paced, high-stress environment.
• Effective written and verbal communication skills.
• Able to lead, motivate, and develop diverse teams.
• Computer skills, Microsoft Office and case management systems.

Nice To Haves

• Knowledge and understanding of implementing or working with AI tools in investigations or incident management, preferred.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide leadership, ongoing communication, and day-to-day guidance to the Intelligence & Investigations Center team of Analysts.
• Develop and implement operational procedures and policies.
• Serve as the decision-maker, as directed by the Manager.
• Oversee case and incident management, including escalation, stakeholder notification, and workflow production.
• Lead emergency incident response, coordinating with internal teams during critical incidents.
• Assign, manage, and track assignments and deliverables produced by Analysts in a fast-paced, high-stress environment.
• Collect, analyze, and report operational metrics while monitor team performance against key metrics and drive continuous improvement.
• Champion the implementation of AI tools for incident management, investigations, and intelligence reporting.
• Ensure all services are conducted timely, professionally, and in compliance with applicable data privacy laws and internal policies.
• Complete new hire training and foster analyst development, including mentoring and succession planning.
• Coordinate the team’s schedule and employee paid time off requests.
• Review submitted intelligence and investigative reports for accuracy, research sufficiency, and professional quality.
• Communicate all client-related issues with appropriate management personnel.
• Collaborate cross-functionally with security, legal, and compliance teams to support organizational objectives.
• Foster a supportive work environment, promoting resilience and mental well-being among team members.
• Identify vendors and technological tools to improve and expedite research and reporting.
• All other duties, as assigned.

Benefits

• Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager