Fraud Investigations Manager

ID.me • McLean, VA

2d • $104,000 - $152,500 • Onsite

About The Position

ID.me is seeking a Fraud Investigations Manager to lead a high-performing fraud investigations team responsible for complex, high-volume digital investigations. This role is a hands-on people manager who brings prior experience as an individual contributor fraud investigator , combined with proven success building, managing, and developing teams . The Fraud Investigations Manager will oversee sophisticated investigations involving identity fraud, account takeover, synthetic identity, and coordinated fraud activity. This leader will operate in a fast-paced, data-rich environment and will serve as a key escalation point for executive communications, subpoenas, RFIs, and other high-sensitivity matters where precision, clarity, and attention to detail are critical. This role is based out of our McLean, VA office and requires full-time in-office attendance .

Requirements

• 7+ years of experience in fraud investigations, trust & safety, or risk operations.
• Prior experience as an individual contributor fraud investigator handling complex digital investigations.
• 3+ years of people management experience, including hiring, coaching, and performance management.
• Experience leading teams in high-volume, highly sophisticated digital investigations environments .
• Strong written and verbal communication skills, with demonstrated experience handling executive escalations, subpoenas, or RFIs.
• Bachelor’s degree required (any field); quantitative or analytical fields strongly preferred

Nice To Haves

• Experience in digital identity, fintech, payments, or other regulated environments.
• Baseline understanding of machine learning models used in fraud detection (inputs, outputs, limitations).
• Working knowledge of SQL and comfort reading and interpreting data.
• Experience partnering with Legal, Compliance, or law enforcement.
• Proven track record of improving investigation quality, consistency, or operational efficiency.
• Exceptional attention to detail and documentation discipline.

Responsibilities

• Oversee investigations into sophisticated fraud schemes, including account takeover (ATO), identity theft, synthetic identity, and organized fraud networks.
• Act as an escalation point for the most complex, high-risk, or sensitive cases.
• Ensure investigations are thoroughly documented, well-reasoned, and aligned to internal policy, regulatory standards, and evidentiary requirements.
• Work efficiently to balance speed and accuracy in a high-volume investigations environment.
• Draft and deliver clear, precise written communications for executive escalations, subpoenas, regulatory inquiries, and RFIs.
• Present investigation findings, trends, and risk assessments to senior leadership.
• Partner closely with Legal, Compliance, Security, and Trust teams on sensitive fraud matters.
• Ensure consistency, accuracy, and defensibility in all external-facing investigation outputs.
• Use data to inform investigation strategy, prioritization, and quality improvements.
• Maintain a working understanding of fraud detection signals, risk models, and investigation tooling.
• Read, interpret, and question data outputs to guide investigative decisions.
• Leverage SQL and data exploration to support investigations and trend analysis.
• Collaborate with Product, Engineering, and Data teams to surface gaps and improve fraud detection and investigation workflows.
• Build, manage, and develop a team of Fraud Investigators supporting urgent, hhighly visible-volume, and complex digital investigations.
• Set clear expectations for quality, productivity, and investigative rigor; coach team members through regular feedback and performance management.
• Own hiring, onboarding, training, and career development for investigators.
• Foster a culture of accuracy, accountability, and continuous improvement.

Benefits

• ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
• The above represents the anticipated total rewards package for this job requisition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager