Fraud Investigations Manager

ID.me • McLean, VA

1d • $104,000 - $152,500 • Onsite

About The Position

ID.me is seeking a Fraud Investigations Manager to lead a high-performing fraud investigations team responsible for complex, high-volume digital investigations. This role is a hands-on people manager who brings prior experience as an individual contributor fraud investigator, combined with proven success building, managing, and developing teams.
The Fraud Investigations Manager will oversee sophisticated investigations involving identity fraud, account takeover, synthetic identity, and coordinated fraud activity. This leader will operate in a fast-paced, data-rich environment and will serve as a key escalation point for executive communications, subpoenas, RFIs, and other high-sensitivity matters where precision, clarity, and attention to detail are critical.
This role is based out of our McLean, VA office and requires full-time in-office attendance.

Requirements

• 7+ years of experience in fraud investigations, trust & safety, or risk operations.
• Prior experience as an individual contributor fraud investigator handling complex digital investigations.
• 3+ years of people management experience, including hiring, coaching, and performance management.
• Experience leading teams in high-volume, highly sophisticated digital investigations environments.
• Strong written and verbal communication skills, with demonstrated experience handling executive escalations, subpoenas, or RFIs.
• Bachelor’s degree required (any field); quantitative or analytical fields strongly preferred.

Nice To Haves

• Experience in digital identity, fintech, payments, or other regulated environments.
• Baseline understanding of machine learning models used in fraud detection (inputs, outputs, limitations).
• Working knowledge of SQL and comfort reading and interpreting data.
• Experience partnering with Legal, Compliance, or law enforcement.
• Proven track record of improving investigation quality, consistency, or operational efficiency.
• Exceptional attention to detail and documentation discipline.

Responsibilities

• Oversee investigations into sophisticated fraud schemes, including account takeover (ATO), identity theft, synthetic identity, and organized fraud networks.
• Act as an escalation point for the most complex, high-risk, or sensitive cases.
• Ensure investigations are thoroughly documented, well-reasoned, and aligned to internal policy, regulatory standards, and evidentiary requirements.
• Work efficiently to balance speed and accuracy in a high-volume investigations environment.
• Draft and deliver clear, precise written communications for executive escalations, subpoenas, regulatory inquiries, and RFIs.
• Present investigation findings, trends, and risk assessments to senior leadership.
• Partner closely with Legal, Compliance, Security, and Trust teams on sensitive fraud matters.
• Ensure consistency, accuracy, and defensibility in all external-facing investigation outputs.
• Use data to inform investigation strategy, prioritization, and quality improvements.
• Maintain a working understanding of fraud detection signals, risk models, and investigation tooling.
• Read, interpret, and question data outputs to guide investigative decisions.
• Leverage SQL and data exploration to support investigations and trend analysis.
• Collaborate with Product, Engineering, and Data teams to surface gaps and improve fraud detection and investigation workflows.
• Build, manage, and develop a team of Fraud Investigators supporting urgent, hhighly visible-volume, and complex digital investigations.
• Set clear expectations for quality, productivity, and investigative rigor; coach team members through regular feedback and performance management.
• Own hiring, onboarding, training, and career development for investigators.
• Foster a culture of accuracy, accountability, and continuous improvement.

Benefits

• ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager