HR Operations & Investigations Manager

CYB Human Resources•Pompano Beach, FL

8d•Remote

About The Position

The HR Operations & Investigations Manager is a hands-on execution and oversight role responsible for managing internal HR workflows, overseeing investigations and employee relations matters, and serving as a key escalation point for HR Assistants. This role is accountable for the execution and completion of client HR deliverables, ensuring day-to-day client issues are resolved efficiently and in alignment with CYB standards, with HR Consultants and leadership engaged only for high-risk or strategic escalations. This role includes limited client-facing interaction related to investigations, complaints, and escalations, but does not involve completely owning client relationships, leading recurring client meetings, or setting an entire HR strategy. This position exists to absorb operational HR work, manage investigations, and prepare CYB HR Consultant and leadership with clear summaries and recommendations, allowing CYB leadership to focus on strategy, business development, and high-level client relationships.

Requirements

6+ years of progressive HR experience in generalist, HR operations, or HR management roles
Demonstrated experience managing employee relations issues and investigations end-to-end, including interviews, documentation, and advising on next steps.
Demonstrated proficiency in HR compliance fundamentals, including federal and multi-state employment laws.
Demonstrated ability to manage multiple projects, clients, and employees simultaneously while maintaining accuracy and performance under pressure.
Proficient in reviewing HR documentation and communications for accuracy and compliance
Comfort handling sensitive conversations with clients and employees
Strong judgment, organization, and follow-through
Excellent communication skills (written & verbal)
Familiarity with workflow/project management tools
Proficiency with Microsoft 365 and HRIS platforms (Gusto, Rippling, or similar)
Experience using AI tools such as ChatGPT for drafting support

Nice To Haves

PHR or SHRM-CP certification (or willingness to pursue in the future)
Experience working with small & growing businesses (20-100 EEs)
Experience in a consulting or outsourced HR environment
Multi-state HR exposure

Responsibilities

Oversee day-to-day HR execution across multiple client accounts
Review and approve HR work prepared by HR Assistants before it is client-facing
Serve as the first escalation point for HR Assistants on: Employee relations questions Documentation and compliance concerns Investigation intake and next steps
Ensure timely, accurate, and professional HR responses
Take escalated client calls related to complaints, hotline issues, and investigations (HR Assistants take the initial calls and provide initial triage packets for initial review)
Coordinate and oversee investigations, including: Assigning fact-gathering tasks to HR Assistants Reviewing notes, timelines, and documentation Ensuring consistency, neutrality, and compliance in investigative steps
Identify and immediately escalate high-risk matters (including harassment, discrimination, retaliation, wage and hour issues, or threats of litigation) to CYB leadership and external counsel in accordance with CYB protocols
Prepare alongside the HR Assistants clear investigation summaries outlining: Allegations and key facts Risk considerations Documentation status
Participate in occasional Zoom client meetings (investigations with employees, briefing owners or leadership) to review investigation findings and process
Escalate investigations to CYB HR Consultants and leadership with recommendations; final decisions remain with leadership
Independently research and monitor federal, state, and local employment law changes impacting CYB’s nationwide client base
Analyze statutes, agency guidance, and regulatory updates to identify risk, applicability, and required action
Synthesize complex legal and compliance information into clear, practical, bite-sized summaries for internal teams and client-facing use
Prepare concise compliance digests and updates that clearly explain: What changed Who is impacted Risk considerations Recommended next steps
Proactively flag emerging compliance trends or risks and support the development of internal compliance resources and trackers
Demonstrate strong judgment and clarity when translating legal requirements into actionable HR guidance for non-legal audiences
This role has direct supervisory responsibility for HR Assistants, including performance feedback and development input.
Directly supervise HR Assistants, including reviewing and approving client-facing emails and communications for accuracy, tone, and compliance
Provide ongoing coaching and performance management related to HR fundamentals, compliance judgment, and adherence to CYB standards
Establish, enforce, and continuously improve consistent workflows, quality controls, and expectations for assistant-level work
Track HR tasks, deadlines, and escalations across the team
Maintain clear internal documentation and hand offs
Prepare HR Consultants for meetings by summarizing issues, risks, and recommended next steps
Flag patterns, gaps, or risks across client work for HR Consultant and leadership awareness
Support improvements to internal HR processes and efficiency