HR Operations Manager

Turning Point for God•Lakeside, CA

10h•Onsite

About The Position

The Manager of Human Resources Operations serves as the Human Resources Center of Excellence (CoE) for Turning Point for God, is an architect of our people infrastructure which includes: systems, processes, policies, and compliance framework that enable a consistent, high-quality employee experience across the organization. This role partners closely with HR Business Partners (client-facing), Talent Acquisition, Benefits Brokers, and Payroll team (reporting to Finance) to ensure HR strategies, programs, and practices are operationally sound, legally compliant, and scalable in support of the ministry’s mission to deliver the unchanging Word of God to an ever-changing world. The role is both strategic and hands-on, balancing day-to-day execution with continuous improvement as the organization grows.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field.
7–10 years of progressive HR experience with strong emphasis on HR operations and systems.
Demonstrated experience partnering with HR Business Partners and Talent Acquisition teams.
Strong knowledge of employment law, HRIS systems, payroll, and benefits administration.
Proven people leadership experience.
Regular on-site presence required.
High level of confidentiality and professionalism required.
Agreement with this statement is a requirement for employment with Turning Point for God.

Nice To Haves

Experience in a nonprofit or faith-based organization.
HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP).
Experience supporting a growing or evolving organization.

Responsibilities

Serve as the HR Center of Excellence, establishing best practices, standards, and governance for HR operations, systems and programs.
Design and optimize the end-to-end employee lifecycle that ingrate faith-based onboarding, transitions, offboarding to ensure a high-quality, consistent experience. Design and maintain HR frameworks, policies, and procedures that ensure consistency across all departments.
Build and maintain our compensation philosophy, grade levels, and benefits strategy to ensure market competitiveness, stewardship of ministry funds, while ensuring staff and their families are well cared for.
Own the selection, implementation, and optimization of all HR systems (HRIS, ATS, Performance Management, etc.).
Maintain an Employee Handbook and code of conduct that reflects both legal requirements and the ministry’s specific theological and ethical standards.
Lead HR Lifecycle Initiatives: Act as the lead for HR implementations (e.g., new module rollouts, HR service ticketing models).
Evaluate existing HR workflows to identify bottlenecks; design and implement automated solutions to reduce manual administrative burden.
Develop and execute comprehensive change management plans, ensuring high adoption rates for new HR technologies and policies.
Conduct "Retrospectives" or ROI analyses on HR projects to measure success and inform future roadmaps.
Lead HR operational functions including HRIS, benefits administration, timekeeping, and employee records.
Ensure HR systems support recruiting, onboarding, performance management, and reporting needs.
Manage HR vendors and service providers, ensuring service quality and cost effectiveness.
Build scalable HR processes that support organizational growth and operational excellence.
Create "Standard Operating Procedures" (SOPs) for HR functions to ensure business continuity.
Partner with IT, Finance, and Legal to ensure HR data flows seamlessly across the company's tech stack.
Serve as the operational authority for employment law compliance at the federal, state, and local levels.
Oversee wage and hour compliance, leave administration (FMLA, ADA, and state-specific requirements), and documentation standards.
Maintain the employee handbook and HR policies in partnership with HR leadership and legal counsel.
Support HR Business Partners with guidance on compliance-related employee issues and investigations.
Oversee accurate and timely payroll processing, in partnership with Finance organization.
Manage benefits administration, benefit vendor negotiations, open enrollment, and employee communications related to benefits.
Partner with Finance and HR leadership on compensation administration, budgeting, and headcount reporting.
Ensure consistent application of compensation and benefits programs across the organization.
Oversee operational execution of onboarding, offboarding, job changes, promotions, and leave administration.
Analyze and optimize key touchpoints in the employee HR experience to ensure HR operations feel personalized, modern, and supportive.
Design and maintain a comprehensive Employee Knowledge Base or Help Centers within SharePoint (The HUB)
Audit HR communications, portals, and platforms (HRIS/Intranet) for clarity and ease of use. Ensure that HR resources are accessible and utilized by entire workforce
Partner with HR & Leadership team to create comprehensive training for managers on HR-related initiatives and information.
Utilize data to create comprehensive reporting and dashboards in an easily digestible manner. Deliver actionable people analytics on HR ticket data, initiative success/impact, and workforce trends.
Manage relationships with HR vendors (outplacement services, executive search firms, HRIS vendors, etc). Oversee the HR budget/invoicing process through a lens of cost-optimization.
Aid in ensuring all HR operations comply with federal, state, and local regulations. Keep HR-related policies up to date, collaborate with necessary stakeholders to improve documentation.
Provide accurate workforce data and insights to HR leadership.
Identify opportunities to streamline processes and improve the employee experience.
Lead continuous improvement initiatives within HR Operations.
Other responsibilities may include general HR and Recruiting functions based on the needs of the ministry and our HR team
Model and uphold Turning Point Ministries’ mission, values, and statement of faith.
Approach HR work with integrity, discretion, compassion, and a servant-leadership mindset.
Support a culture of stewardship, accountability, and excellence.